Bijou Patisserie — Restaurant in Dubai

My experience at Bijou Patisserie was nothing short of disappointing. As a top 20% contributor on Google for restaurants and someone who traveled the world dining at the finest afternoon teas, I can confidently say that this establishment ranks among the worst in terms of service and pastry quality. Tea selection is mediocre.

Let's start with the only average aspect of this place, the tea selection. They do offer a variety of teas, which should be the cornerstone of any afternoon tea experience. However, even this consolation is marred by the appalling servers and customer service. You have 1.5 hours to savor your tea, but good luck getting more than one cup of tea or, if you're exceptionally fortunate, two cups if the server decides to grace your table with their presence. At one point there was not a single server on the floor, and we can see them through the kitchen door in the back.

Our server was Chloe, or at least that's who we were initially introduced to. After we were seated and informed about our 1.5 hour timeframe, she inexplicably disappeared for a solid 30 minutes without even bothering to take our tea order. We watched her scurry around, seemingly overwhelmed, each time the kitchen door swung open, leaving us to speculate that they might be understaffed. But the worst part came when, out of the blue, Chloe changed out of her uniform and hastily exited the café without a word of explanation or a proper handover to another server. It was clear that her sole concern was ending her shift on time, leaving us to fend for ourselves. Her hurried departure even resulted in her clumsily dropping one of our pastries while attempting to present our afternoon tea box. She then picked up the pastry and said “no damage” and placed it back on the tray.

In summary, the tea selection, while mediocre, is the lone average feature at Bijou Patisserie. However, the frustrating service, the struggle to get a decent cup of tea within the allotted 1.5 hours, and the subpar quality of the pastries make this place utterly unsatisfactory. I'd strongly advise tea enthusiasts to steer clear of this establishment and seek out a more worthwhile afternoon tea experience...

I used to be a regular customer, eating there and also buying on take away. The last time I went was 3 months ago, and I saw the taste of the pastry going low, but never mind, it was maybe my taste bud, which is okay. I went today as I wanted to get the chausson aux pommes, in the meantime time we order hot dishes from the menu. I was extremely disappointed by the service which used to be really good, no smile, no warm welcoming (really strange for a place which is supposed to be fine dining and an award winning place). Then the worst thing happened, we found a hair (I can send the pic to whoever is interested!) in one of our dishes, a small one but still one. Then, when we mentioned it to the waitress, the only comment we got is "when did you find it" as if we put it in there!!! The waitress mentioned it to her manager, but still nothing, no apologies, nothing!!! This type of complaint should be handled with seriousness as it is linked with hygiene and in the F&B it is key (and I will not mentionned the fact that we clealy ere made feel that we were not "good enough" to fit in that place and I will stop my comments here not to go further on those type of considerations!!!) We bought 3 hot dishes, viennoiseries and hot drinks. Again, this is a fine dining place with a pricing which is reflecting it, which is okay, but then the service should match! It is the last time I'm putting a foot in that cafe, and this is definitely not the type of service that I could expect from Sofitel staff as I only had good experiences in Sofitel in the different...

This is my very first time to have " Afternoon Tea" in Dubai. I've heard and seen this a lot but I am clueless about how it really works or being served once you are there 🤷🏻‍♀️.

All I know about having a tea party was during young age I used to play it with my dolls and girlfriends 😅 (*clinking teacups ☕)

I got to experience this afternoon tea at "Bijou Patisserie" in Sofitel Dubai The Obelisk which is located on the 51st floor and everything makes me speechless. The view itself is amazing 😍 seeing the Dubai City Skyline 🤩 , and if ever you want to have some "ME TIME" "PAMPER TIME" or just to hang with your favorite person ..... you definitely have to try this! They have a selection of freshly prepared french delicacies that you can partner with your favorite tea 🥰 and the experience will speak itself.

Sharing with you some pictures that I took 😍 honestly, seeing all this feels like I don't want to eat it 😅 coz the presentation is sooo beautiful 💘

No wonder why this place become “The Best Afternoon Tea” Award 🥇 at Time Out Dubai Restaurant Awards 2022 ( Btw I only knew it after I tried and experienced it 😁 because I followed them on...