Chinchaaus Restaurant Al Nahda — Restaurant in Dubai

Hi,

Very disappointing experience I had today with your service.

I visited your restaurant at around 7:15 PM to place a takeaway order for Chicken Dimsum. I was informed it would be prepared shortly, so I waited in my car just outside. To my surprise, it took almost 50 minutes for the order to be ready.

I went inside to check, only to find that the restaurant was almost empty, and my order had been sitting on the table unattended. There are several staff members being present, no one acknowledged the ready order or cared to inform me.

When I asked one of the serving staff about it, he casually told me to wait 5min more, went into the kitchen, and then handed over the parcel which had clearly been sitting out for a while.

Frankly, this experience felt irresponsible and careless, and it was not the first time always like this delays. As a regular customer, I expected a basic level of courtesy and prompt service, which was unfortunately missing today.

I hope you take this feedback seriously and address the issue with your team and take care about customer...

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