Qarya Afghan Bukhari restaurant — Restaurant in Dubai

Very Disappointing Experience – Poor Quality and Customer Service

Today I ordered food from this restaurant, and unfortunately, it’s not the first time I’ve received tandoori paratha that was as hard as wood. I’ve raised this concern before, but nothing has improved.

I ordered again today because I was extremely hungry. When I opened the food, I saw the same issue with the paratha — it was too hard to eat. I immediately called the restaurant, and their response was very disappointing. They said, “If you want to change, come and take it. Otherwise, manage this time — next time we’ll give you a good one.

I explained that I live far from the restaurant and couldn’t come back just to replace one item. The staff simply repeated, “Then manage this time.” I told them this was my second bad experience and that I would not order again. The person on the call replied, “Thank you, I don’t care.”

That kind of disrespect towards a customer is unacceptable. This was a very bad experience, and my advice to everyone is: 👉 Always check your food before paying. 👉 Don’t expect any support from this restaurant if something goes wrong.

They clearly don’t care about their customers or the quality...

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