Pepe's — Restaurant in Aberdeen City

Went in around 10ish today...ordered my usual order of solo platter meal. Asked for side of CRISPY FRIED ONIONS. was told no. Not a problem. All your other stores are accommodating to a very simple request. But it's okay. Changed the order completely to fully loaded chicken as it came with it. Removed jalapeño due to health issue.

Food came ate few bites till I my mouth started burning and stomach growling. they put peri peri salt as this is not standard.

So I washed it down with a cold drink but the damage was done. Head started sweating belly started rumbling. Pain started.

Went over to the counter to ask why did they put peri salt on fries. No answer by the female staff.

Asked can I speak to the manager, they bought out the guy that makes fries. Comon seriously? He couldn't understand a word of English. Told the situation in his language. They insisted I speak to someone above them. A short man with massive ego problem approached and said his language 'kaa chayna?' Uncle first of all talk with respect I am a paying customer with a genuine concern. Don't talk to me like I want you to pay a bill. If I hadn't been fasting all day I would have come out with the same energy and recorded this interaction. Explained to uncle firstly...this is the only pepes out of the UK that doesn't give side of crispy fried onions. Wasn't bothered. Don't care attitude. But it's okay Secondly I have had a health issue instigated by you food incorrectly made and your asking me if I want regular fries?! I even said what your food had done to me which was mouth burning and belly rumbling badly. You didn't take it seriously or even shown a bit of fake remorse. won't ever be back to this particular branch but others yes. WORST PEPES OUT OF THE...

This restaurant presented to me the best possible use for a chicken I have ever seen. The piri piri sauce is a perfect balance of citrus, salt and heat and puts all other false prophets to shame (Nando, don't even look at me). The tang of a chimichurri-dipped chip lights up my dopamine response like a Catherine wheel. There is more chicken on the inside of a rice-box than it's dimensions would suggest which has convinced me that Pepe himself is surely a being of extra-terrestrial origin. Flipping over the menu will present a traveller with a buffet of choice for lovers of non-chicken foodstuffs too - you would be a fool and a dullard to disregard the paneer wrap which is like a baton-round of dairy in the mouth. I now try to visit this fine establishment on a weekly basis. My week streak is currently 27 and I have no intention of stopping my regular pilgrimage to this holiest of eateries. Incidentally, this Aberdeen branch is the greatest I have visited so far and absolutely wipes the floor with Inverness, Perth and Motherwell, due predominantly to the staff's friendly and welcoming demeanour and their liberal attitude towards sauce distribution. Shawni in particular deserves a shout-out as a shining beacon of piri power - you are a smiling ray of sunshine and truly the most learned provider of grilled poultry. All...

⭐ 2/5 (Only because the nostalgia of better days saved it)

Dear Pepe’s,

I’ve been a loyal customer for ages, but lately, it feels like I’m in a tragic love story. The food, which used to arrive hot and crispy, now shows up like it’s just returned from a polar expedition—cold and soggy, like it’s given up on life.

Take last night’s order, for example: Delivery time was supposed to be 7:50 pm on 15th August 2024. The food eventually made its grand entrance about 20 minutes late, which, in delivery years, is like an eternity. And when it finally arrived, my fries were so cold and limp, I wondered if they’d spent the trip contemplating their existence.

When I tried to call for help, I was serenaded with a lovely hold message: “We’re busy, blah blah…” Really? No matter how good your food might have been in the past, the customer service left a bad taste in my mouth—and not in the way you intended.

Pepe’s, I’m not angry, just disappointed. I remember a time when your food was worth the wait, but now it seems like I’m waiting for a miracle. Please, for the love of all things crispy and delicious, step up your game. The romance isn’t dead yet, but it’s definitely on life support.

Yours hungrily, P.S. It never used to be like this. What happened? Did the chef break up...