Longshore — Restaurant in Adur

A few acquaintances and I visited the establishment today, and regrettably, we found ourselves rather unimpressed with our experience. This is not the first time we have patronized this establishment, and we have previously encountered issues.

During our visit today, we encountered several challenges. Firstly, the QR codes provided for accessing the menu failed to function, and physical menus were noticeably absent from the majority of tables. Furthermore, it appears that the menu has been further reduced from its already limited offerings. Additionally, despite my desire to order the cod and chips, I was disappointed to discover that this item was unavailable on both occasions I visited.

To compound matters, an erroneous order was served to one member of our party who adheres to a vegetarian diet. After returning the dish, it seems that the kitchen expedited the replacement, but in doing so, they inadvertently provided a smaller side portion instead of the main course. Moreover, this side portion was accompanied by barbecue sauce, despite our explicit request for no sauce.

The temperature of the chips was notably subpar upon arrival, and the overall presentation of our dishes left much to be desired. Notably, the breaded chicken dish consisted of unremarkable breaded chicken in a bowl with a few wilted rocket leaves casually strewn on top. To add to our disappointment, the service was disappointingly slow.

Our past visits have already raised doubts about the quality of this establishment, but this recent experience has solidified our decision to never return. I would strongly advise anyone considering a visit to this establishment to reconsider and explore alternative...

Awful. Twice I’ve been here with a large group and twice I’ve been left down as well as the other I’ve come with.

Specifically called up to book for table if 15, enquired to ensure we’d be catered for and was told there’d be no issues. Gave a meal plan in advance, yet when we arrived multiple people were told their starter choice wasn’t available as there was none left? We sent a meal plan in 4 days before, so why wasn’t our choices out to one side?

The food arrived and multiple peoples orders were given out wrong, I was given the wrong meal 3 times. Again, if we sent a meal plan in 4 days before how did you not know what was ordered? Myself and my friend then had to wait for our food and the rest of our group had finished by the time we got our meal.

When my meal arrived, it was at best linked warm, soggy chips and soggy onion rings. The final straw was the hair accompanying my food. Meal was returned and a refund for my meal was asked for.

The staff seemed rushed all night, no politeness, no helpfulness. There was a couple of large groups last night as well as a packed out restaurant but clearly not enough staff for the numbers they were catering for? We also had to walk to the bar to order our drinks throughout the whole night and waited anywhere between 10-20 minutes to be served. For obvious reasons our group declined to pay a service charge.

That’s 2 visits and 2 let downs, will not attend again or ever...

We had our family celebration for our Golden Wedding with you. From start to finish we felt welcome. You made the dogs in the party so welcome too. The food was amazing. You gave us time to chat between courses. I liked the way that your staff were attentive without being overpowering. The gentleman with dark hair and glasses was particularly attentive with the dogs which is very difficult to balance when you want to get involved with them without having to wash your hands every 5 minutes. I do think that the dog friendly situation is great. All the staff were friendly and attentive. The tables were laid up beautifully using my seating plan, name cards and with golden butterflies on the table. We have our guests pots if roses do the staff had to put those in the tables too I had thought of metal confetti but decided against it as it is difficult to hoover. The butterflies were great. You let us provide beautiful tissue paper balls which our Daughter made. Karen was so friendly when she e mailed me back when I enquired about celebrating there. She really does care about her customers and so do the staff. It really does show. We met up with Karen just before the event People do not realize that you can cater for an event for up to 100. I like the way that there is still space for the regulars. You are our family's favourite restaurant. What more can I...