Mughal Indian Takeaway and Restaurant — Restaurant in Ashfield

Maybe it was a one off but we had a very bad experience with Mughal’s last night. We ordered 3 chicken tikka masalas and asked if it came with rice to be told yes. We ordered the extras we wanted and it came quickly excluding rice! We called to talk to the owner to explain we were not happy because we had to cook rice and keep the food warm. He apologised, offered to send some rice if we paid for it. It wasn’t a huge deal as the rice was cooking, my family just wanted to eat. We served the food (not for me) and they all almost heaved. The curry was watery, bland, tasteless and very pale for tikka masala. My husband was disappointed and rarely complains made a call to them. We totally understand mistakes happen in kitchens and just wanted them to acknowledge the problem, and resolve the situation amicably. The manager got aggressive, said the food was fine and suggested we were complaining because we were annoyed about the rice! Like we would really bother about that, they just wanted edible food. I called today to talk about it but they haven’t called back. I left a Facebook review on their page which they have deleted twice and are now claiming it is a inaccurate untrue review and we are trying to boycott them!. We rarely give negative review but when a business suggests you are fabricating stories about a bad experience it really irritates me. We have given them 3 opportunities to show their understanding of customer care and was only ever looking for them to acknowledge a problem. The food was disgraceful and their service even worse. Customer service...

First time we have tried mughal, when entering the place seemed a little dated but clean, so decided to order some food to take away. The staff seemed polite and knowledgeable of the menu so we settled on a Rogan josh and a Madras with rice and naan breads.

Minutes before our food came out we heard a lady from the kitchen say "this rice is shocking"! Which did raise a few eyebrows in the waiting area, service time was within what I would expect on a Saturday night.

When we arrived home the food appeared hot but found both naans to be undercooked, so popped them in the oven while dishing the rest of the meal. We began dishing the rice and found several burnt pieces of rice that appeared to have been stuck to the bottom of the pan, trying to make the best of the situation we fished them out and continued dishing. The curry looked pretty standard of a takeaway with large pieces of chicken.

On tasting, the lack of flavour was my first thought and the chicken was chewy and plastic - this got pushed to one side, The naan even after 5 minutes in the oven still smelled strongly of dough, the rice contained several hard bits.

So to sum it up our meal was of poor quality and being our first time we will not be using the place again.

Reading other reviews it seems we may have just had a unlucky experience but as they say once...

Ok so after getting home from work we decided to order a curry and try somewhere new and now wish I never had. Initial order at 19.15 for 2 curries, 2 rice, 2 chapattis and a paratha so not a massive order. Was told it would be here within an hour as they were busy, we agreed that was OK. Tried to pay by card over the phone, card machine not working. No problem agreed to pay by cash at the door. Still sat waiting at 21.00 when we had to call them and ask where was our order?? We were told it would be there soon as they were busy. 21.15 food arrives, paid, brought food in and no rice in bag. Called again and asked where was the rice I ordered i was told to wait and then all I could hear was the staff moaning about me!! Staff then told me they would send the rice but couldn't give me a time. Rice arrived 21.45. Food cold, lost appetite, Very annoyed. First time ordered from the mughal and will definitely be the last.

Message to the staff at mughal, if you are going to slag off your customers (who pay your wages) please put the phone...