Domino's Pizza - Barnsley — Restaurant in Barnsley

If I could give 0 stars, I would. I have been a loyal customer of this store for years and they have always delivered to my address without issue. However, recently I was suddenly told that my house is now “out of the delivery radius” — despite nothing about my address or the store’s location having changed.

When I questioned this, the staff member I spoke to was rude and even hung up on me. I made a formal complaint on 3rd August and was told an Area Manager would contact me, but nobody ever did. I followed up multiple times by email and even through Domino’s social media, yet my complaint has been ignored completely.

The issue is no longer just about delivery, but about the shameful customer service and total disregard for customer complaints. Being repeatedly promised a call that never came, and being brushed aside at every step, is unacceptable.

As a result, I will no longer be ordering from Domino’s and I would strongly caution others to think twice before spending their money here.

Day 42 -...

Wish I’d read the reviews instead of spending nearly £35 for the most pointless food ever. It stated between 29 - 45 mins for delivery. So I thought to give them some extra time and not rush I’d put it for 7.30pm (nearly 2 hours from the time of ordering). By 7.30 my app was still saying they were ‘preparing’. It didn’t arrive until past 8.15. Veggie hot pizza - just boring. No flavour to it what so ever, even the jalapeños didn’t add to the heat. My husbands meat feast was pretty much inedible. According to him the meats were just horrible and sour. The potato wedges were just vile. I paid extra for the hot sauce which was the most disgusting dip I’ve ever tasted. The garlic bread side was actually very nice hence the 2 stars. 1 for the pleasant delivery driver and 1 for the garlic bread. Needless to say we have a lot left over and I absolutely hate wasting food...

Around 13:00 enter the store and wait about 4-6min( nobody front or back)Someome came from outside asking what i was waiting,once we end what i will order cause they don't know what they sell they just pretend and explain with an attitude. Give him my money and told me only card ..I told i dont keep any money in my card and show him all my money. Once he refused with the excuse to protect our shelfs(talking to me without his face cover and standing between his colleagues) that was the end. It is (still) illegal when somebody present you the money and you don't take them(even if you have a sign which they didn't).If im not working and someone gave me money I can't survive any more. Bottom lines cause waste to much time.Poor training for the staff and not so clever practice...