Adventure Cafe Bar — Restaurant in Bath

Visited last night for a private party.....arrived at bar and ignored by bar staff....other people arrived afterwards and were served immediately! When I mentioned this to the bar boy (he voiced loudly to his colleague possibly manager (difficult to determine as he didn't try to retify the problem) that it was his last shift and he was off to uni! I politely suggested that a good bar person knows what customers arrive and are waiting to be served....he like a petulant child stated "don't speak to me like that!" I called him a name (Not proud but he was being very awkward and clearly didn't have a degree in customer service) He then point blank refused to serve me! I left and made my way to the party in the garden where drinks were waiting for us! My husband tgen went to the bar and the bar boy treated my husband as a second rated customer aggressively asking who he was buying drinks for as he wasn't serving me any drinks. My husband who had witnessed the earlier bad customer service had to state back to bar boy whom he was buying drinks for! All in all a shocking way to treat customers! To be honest once I no longer had to endure this negative service I enjoyed myself but I would point out to future customers and management that this shouldn't happen and I'm grateful I will not be returning anytime soon! I wish the bar boy ever success in his future because he is going to need it! Maybe a degree in liasing with the public may...

Went in of an evening after a meal with friends , sat inside as no seating outside , ordered drinks as waitress came over and asked. Ordered 5 drinks as there was 5 of us, 30 mins laters no drinks, , asked where they were and they bought over 4. Waitress was adamant only 4 were ordered which is fine if a mistake was made. As 5 people on the table it would’ve been common sense 5 people ordered a drink, when asked it was immediately approached with attitude saying we only ordered 4 drinks. We were apparently rude and the waitress approached the bar instantly to let management know we were ‘rude’ . When we said our side , the security had already been asked to ask us to leave . He also agreed we hadn’t done anything wrong. Without going into detail , we were effectively told where to go because the waitress side of the story was correct . The staff were resistant to the truth and didn’t want to hear and were not interested. I’m sure they will post their side which resulted with a drink being thrown at the manager but I would higher reconsider before going here. Had we have just got another drink and paid it would have been fine. Human error occurs which is fine but...

A lovely breakfast with my girlfriend was blighted by a very unpleasant and unprofessional exhibition from the Supervisor and of the staff in general. We sat and listened with growing discomfort as an employee Was undergoing what seemed to be a disciplinary interview. What baffled us was that the supervisor and even the owner, felt this was appropriate for Diners to experience. This should have been done back of house or at least before diners have been seated. The manner in which the Supervisor spoke to the young man was oppressive and ill natured. He had been missing shifts and unreliable, but there was no questions of his well being or any help offered, just a draconian and spiteful telling off, loud enough for everyone in the large room to hear. What's worse is after the boy left, his colleagues laughed and snickered somewhat congratulating her, including the two owners who were also seated at a table. Any illusions of a friendly family run business was shattered for me. I personally would encourage that young man to pursue disciplinary and grievance procedures against his employers. I would gladly act as a...