Miller & Carter Bath — Restaurant in Bath

Terrible!

We arrived early and the lady was very nice and apologetic that she wouldn’t be able to seat us yet, we were ok with that obviously and asked if we could get a drink from the bar. She said we could but we found that nobody was serving. After a wait the same lady served us the 3 Prosecco that was part of the set menu but ignored my child and we had to stop her to ask for a drink for them. We were shown to our table and told X waiter would be over shortly.

When we were served drinks at our table they took a while to arrive. When ordering another single drink it failed to arrive.

We were ordering from a set menu at £62 per head. We’re told when we asked the waiter that we do have to order all three courses.

Starters arrived ok, except that we asked for no cheese on a child’s garlic bread and ok’d with the waiter but it arrived with cheese on. Then the waiter removed 3 of the 4 plates whilst the 4th plate was still being eaten. Starters were nice.

The iceberg wedge with sauce that was part of an adult steak meal was served a considerable time (approx 20mins) before the steaks arrived, whilst the remaining starter plate and numerous used glasses were left on the the table and were still on the table when the the mains were being served.

The cutlery and napkins weren’t replaced and we had to point that out. Only cutlery was offered. We had to ask for the removal of empty used glasses.

Two of the three steaks (one steak was for our child) were luke warm and the other steak was cold. The chips were also cold and obviously had been sat waiting to be served for a while. Some of the vegetables seemed past their best.

The cod loin was nice but not overly hot when served. The cauliflower cheese had a funny twang to it.

We made the waiter aware of my husbands cold steak and chips and he was happy to get those replaced. The replacement steak arrived with no cutlery or chips. After waiting for some time again, I approached the waiter to ask to speak to management, I complained to the waiter and voiced that the service we have received was terrible.

Both the waiter and the manager I spoke too didn’t voice any acceptance of the poor service. The waiter was extremely unprofessional and stormed off waving his hand about, the manager approached us at this time but instead of talking to me first she went after her waiter…I stood waiting for her. When we first arrived she was the one who greeted us and was very pleasant and polite, so I did specify this before I explained my situation but her attitude immediately changed and she wasn’t particularly apologetic.

The manager came to the table was told about the lack of cutlery, that the chips hadn’t arrived and could he please have the drink of lemonade and lime he asked for…she returned asking what drink it was he wanted when he had already just told her. We didn’t order dessert as by this time we had complained and considering the manner of which the complaint was received by the waiter and how the lady manager had also become quite defensive and short with us we had had enough and wanted to leave.

Another waitress was assigned to clear our table. We asked for the bill that the manager brought over with a discount but upon checking the bill the £20 per head deposit I had paid when booking online because it was required hadn’t been taken off the bill so when another member of staff approached us for payment we pointed this out and she apologised, went away and came back with the £80 deposit taken off.

In all we paid our deposit and around £19 for drinks and left the restaurant.

It was an absolutely shocking experience and not just a couple of issues but the whole experience was a complete mess. Considering we were celebrating New Year’s Eve with a set menu at quite a cost per head in an establishment with what we thought had a good reputation we are utterly disappointed and disgusted, they also have unisex toilets that I personally dislike and disagree with. We will never return to a...

My partner and I, along with some guests visiting from Poland, chose to dine at Miller & Carters on Milton St in Bath, motivated by an exceptional experience we previously had at their NEC exhibition centre location in Birmingham. We were looking forward to replicating the wonderful dining experience.

The culinary highlights of our evening were undoubtedly the steaks. They were cooked to perfection, and the quality of the meat was exceptional, living up to the high standards we've come to expect from Miller & Carters. Additionally, the staff at the Bath location were incredibly friendly and welcoming, contributing positively to our dining experience.

However, there were aspects of our visit that did not meet our expectations. We found the overall decor of the restaurant to feel somewhat dated and in need of a comprehensive refurbishment. The ambiance did not reflect the modern and upscale experience we anticipated, which was slightly disappointing.

Moreover, we encountered a minor hiccup with our meal when the sides served with our steaks were cold. This detracted from the otherwise excellent main dishes. Additionally, we were looking forward to pairing our meal with a bottle of Chateauneuf-du-Pape, but unfortunately, it was not available at the time.

While I refrained from addressing these issues directly to the hostess during our visit, out of consideration for our guests and the overall dining atmosphere, I feel it's important to convey this feedback. Please understand that my intention in sharing these observations is not to seek any form of compensation but rather to provide constructive feedback that might help enhance the dining experience for future patrons.

We truly appreciate the culinary excellence and the warm hospitality extended by the staff at Miller & Carters in Bath. We hope that this feedback will be received in the spirit of helping to maintain and elevate the high standards associated with the Miller & Carters dining experience. We look forward to our next visit and the possibility of seeing these enhancements, continuing to support and enjoy the wonderful offerings of your...

I want to start this review by saying that the service we received from Tilly was absolutely fantastic, and the food was great as always. You’ve also been amazing at accommodating my coeliac brother, which we really appreciate. However, I’m afraid this is where the positives end.

On 12/12/24, myself and three flatmates went out for dinner to celebrate our house Christmas meal and the end of the university semester. What we were met with was a 10-minute wait at the door and long delays for both food and drinks. I want to be absolutely clear—this was not the fault of the staff on shift. They were working tirelessly, remained professional and apologetic throughout, and clearly did everything they could under the circumstances.

Having all worked in hospitality ourselves, we couldn’t help but notice the glaring lack of support from management. It’s no secret that the Bath Christmas markets bring an incredibly busy and high-demand period, yet your team was visibly understaffed. This isn’t just an oversight—it’s unacceptable. Failing to properly staff your team for such a predictable rush leaves them to pick up the pieces, working twice as hard for the same pay and likely fewer tips due to the reduced guest experience.

The issue doesn’t stop there. Learning that card tips don’t fully go to the staff is appalling. These workers are the face of your business, bending over backwards to deliver the best experience possible under immense pressure, yet they’re denied the full reward of their hard-earned tips. It’s demoralizing for staff and disappointing for customers who want to show their appreciation directly to those who served them.

This was meant to be a festive, celebratory evening, but instead, we couldn’t help but feel sorry for the incredible team who were left to fend for themselves without proper management support. Hospitality workers deserve better, and as customers, we expect more from a venue like this. Your staff are brilliant, but it’s clear that management needs to step up and provide the resources, support, and fair policies...