The Mint Room — Restaurant in Bath

Firstly for anyone reading this, i'd just like to say this review is not about the food. I do not write negative reviews often, but this experience has warranted it.

In summary, I:

Booked a 30th surprise birthday meal for my partner & his family Received two booking confirmations, the most recent was sent on 19th April Tried ringing earlier on in the day before the booking to make sure everything was ok and about the cake for the evening (couldn't get an answer, but assumed was all fine) All parties attending the meal drove from outside of Bath & pre-paid for parking at the nearby holiday inn express, and some had booked time off work We arrived at the restaurant, to find it was shut Given poor excuse about weather (weather was fine) Was told someone tried to ring me (I had 1 missed call 40 mins before our dinner, by this time I'd already left and I had no voicemails / email communications from them) Left disappointed and didn't celebrate my boyfriend's 30th as a result of this No email communication or apology received since then

What makes this so much worse is I have been to the Mint Rooms several times before, and the food has always been good - I really didn't expect this from them. Also following lockdown, I was keen to support this restaurant opening back up again.

I had written an email the next day to express my sheer disappointment and give them a chance to reply privately and explain what had happened (didn't want to blast it all over trustpilot / social media etc. straight away and thought there may have been a genuine reason), but that was now over a week ago, and i've not had a single reply or apology from them!

After this, I feel so frustrated and we're very reluctant to return and give them our money again. A 30th birthday is a very special occasion,and this clearly shows they do not care about their customers.

Surely if they knew they couldn't accommodate us, they could've notified us more than an hour before the booking - to save us wasting time / money and to ensure we had time to find an alternative?

Their entire approach to this situation, and lack of communication / empathy, is appalling. I was so excited to surprise my partner, and it was completely ruined. Do not book if you don't want the same thing to...

I am torn on the Mint Room. I can recognise it is a place of quality - but I do not believe I saw it in the best light. This is because I went in the day of love. Valentine’s Day.

When we arrived we were seated promptly. An air of anticipation was in the air, as I saw the night was already in full swing. The room was alive with conversation, over the aromatic smells.

For drinks I ordered the blackcurrant margarita. A well made, tart tasting thing. The sharp alcoholic sting raised its head at the end. I enjoyed it, more for its uniqueness over anything else.

The lady had an espresso martini, which was well made, tasted as expected.

To start, chicken tandoori. Whilst I’ve had chicken tandoori before, this tasted completely different. The herbs the chicken is covered in, plus the berry sauce offers a new take. I cleaned my plate.

Now for the main. I had ordered the lamb shank (I forget the full name of the dish, I apologise for this journalistic folly), but I received what I believe to be the other lamb dish. Now normally I would say something, but I could see they the waiters and waitresses were all very busy. The kitchen I imagine was also in disarray given the 6 course valentines set menu. I suspect on any other Friday, the service would have been fine, but I can only judge what I experienced, so must deduct a mark. Also, when the lady excused herself, one waiter kept asking if I wanted to order the food.Twice. Obviously I can’t when she is away.

The lamb dish I had was very nice. Three pieces of lamb in a tandoori style sauce, flanked with a pork mince spiced accompaniment. The rice I ordered was well cooked and went well with the main.

The spicy cheese naan bread was… serviceable. A bit greasy, with too strong a cheese flavour, not nearest enough spice.

Overall on a day with better service and if I got what I ordered I would give 5 stars. But I think the experience was a high 3 overall. I will charitably give a 4, as the food was very good.

I think I will try it again. When...

“Mint Room Bath: Where Indian Tradition Meets Modern Elegance” Mint Room Bath is an absolute gem in the city’s dining scene, offering an Indian fine dining experience that is truly unparalleled. From the moment you walk through the doors, you’re greeted with warmth and professionalism, setting the tone for a remarkable evening.

The ambiance is both elegant and inviting, blending modern design with subtle Indian influences that create a perfect setting for a memorable meal. The attention to detail is evident in every aspect, from the beautifully crafted decor to the thoughtfully curated menu.

Speaking of the menu, the food at Mint Room Bath is simply outstanding. Each dish is a celebration of Indian flavors, presented with a modern twist that delights the senses. The balance of spices, the quality of ingredients, and the artful presentation all come together to create a dining experience that is both sophisticated and deeply satisfying. Whether you’re enjoying a classic curry or one of their innovative specials, every bite is a testament to the culinary expertise of the kitchen.

The service is another highlight of Mint Room Bath. The staff are attentive without being intrusive, knowledgeable about the menu, and genuinely committed to ensuring that every guest has an exceptional experience. They go above and beyond to accommodate any requests and make recommendations that elevate the meal.

The drinks are also worth mentioning—an impressive selection of cocktails and wines, each thoughtfully chosen or crafted to complement the flavors of the food.

Overall, Mint Room Bath is a must-visit for anyone who appreciates fine dining. It’s a place where the rich traditions of Indian cuisine are celebrated with a contemporary twist, and where every detail, from the service to the food, is executed with excellence. Highly...