Apex City of Bath Hotel — Hotel in Bath

NOTE THIS REVIEW IS FOR THE CHRISTMAS PARTY I ATTENDED - THIS IS NOT A REVIEW FOR THE HOTEL.

Staff were excellent throughout the night. Ensured coats were taken, plates cleared, cracker remnants removed, prosecco served and that everyone was having a good time. Cannot fault them.

Atmosphere for the Christmas party was good. Plenty of table decorations, lighting effects and rubber ducks. The Christmas tree was impressive, if just a bit out of the way.

DJ's set list was all provided by us at the event. He blended each track very well. Top hits include; The Macarena, Soulja Boy Tell'em - Crank That and Cardi B's song about her female empowerment.

Now, down to business, the food.

Bread (2/5) - Stale, plain and simple. Like chalk. Butter helped a bit, but still not desirable. It would have been better to not have the bread sitting out, and instead have the staff serve it. Also disappointed in the lack of variety. Brown bread, wholemeal, seed?

Vegetable Pinwheel (4.5/5) - Beautifully presented carrot - twisted into the shape of a rose. Aesthetically beautiful. Taste matched the appearance. Melt in your mouth carrot that was perfectly complimented by the cheese and pesto sauce. Losing half a mark due to lack of cheese - I would have liked a bit more.

Turkey Christmas Dinner (4/5) - Ill go through each element sequentially; Carrots - not as nicely cooked/prepared as the starter (I understand they are merely a side, but it is a bit of a let down that I wasn't to get an encore). I would have liked to see a variety of root veg here - parsnips anyone? Potatoes - Aesthetically pleasing but uninspired in terms of taste. Cabbage (4/5) - Nice, provided a good contrast from the other flavours. Gravy (3/5) - Standard affair. Slightly above chip shop gravy. Would have liked a small ramekin of meat juices. Turkey and Stuffing (4/5) - Tender, well cooked. Mildly gamey which was complimented by the herbaceous stuffing. Quite good. For a corporate affair, very well done. Pig in Blanket (2/5) - Disappointed by this. Firstly, a weirdly long cocktail sausage. Secondly either the sausage or the bacon (I think it was the sausage) was artificially flavoured to be smoky. Hate this. No one is under an illusion that the sausages are smoked, so why put up the pretence? Tasted cheap. The aggregated score is 3.17/5 but I'm going to round to 4 as one must appreciate the scale of the operation. All food was served hot, one table at a time. This is much better than trying to serve everyone at once.

Sticky Toffee Pudding (3.5/5) - The dessert didn't quite deliver the warmth and depth I was hoping for. It felt one-dimensional, dominated by sweetness without the rich, comforting balance that makes sticky toffee pudding special. The sponge itself lacked the moisture and care needed to elevate the dish, leaving it feeling a bit flat and uninspired.

Mince Pies (4/5) - I'll admit, I don't eat mince pies that much, but had to try one for you, the reader, to give you a full and detailed report. I am just that selfless... I mean, really, most people would’ve shrugged and let this one go, but not me. No, I’ve taken it upon myself to make the ultimate sacrifice, all in the name of thorough review. While others are lounging comfortably, blissfully unaware, I’m out here, tasting mince pies so you don’t have to. And I did it with grace, because that’s the kind of hero I am. So, the mince pie – it was alright, tasted like a boiled down hot cross bun on the inside. Cinnamon and raisins – yum. But seriously, let’s take a moment to appreciate the monumental effort it took for me to even take that first bite. This is what dedication looks like, folks.

At the end of the day, though, when you’re surrounded by friends, the food is secondary. It's about the laughs, the stories, and the moments that make an office Christmas party unforgettable. So whether it's the perfect mince pie or just a decent one, the real treat is the...

This hotel is disgustingly dirty. I paid £189/night for 2 nights for a Superior King. When I checked in and was assigned room 339 (hotel was almost empty), they gave me a room right across from the lifts. Thanks. It was really worn out compared to the other room I had previously stayed in. There were loose tiles in the shower and a lot of mold and mildew around the grout, and on the walls and floor. Worst of all, there was a giant mass of long black hair that some woman had stuck to the shower wall. Opening the toilet, it was clear someone had done a poo and only partially flushed.. dirty toilet paper in the bowl. I took pics so the front desk would believe me (I could tell it was as that kind of place) — went down and politely asked that my room be changed.

They switched me to 319, away from the elevators (thanks) and upon entering, at first glance it seemed better. Shower wasn’t dirty, no loose tiles and it was less worn overall. That said, immediately found trash sticking out from under the bed — plastic package wrapper with some dried rose petals in it. Based on the stains I’ll show you later, along with the condom box wrapper and rose petals, stands to reason the couple before me had a great time. Sadly, whomever “cleaned” the room and changed the bed must not have looked down for even a sec — incidentally, the bed was made so that the bottom sheet didn’t even come close to covering the mattress / mattress pad at the head of the bed. Throw pillows were dirty — visible stains, clearly haven’t ever been washed.

Took the unwashed “throw spread” off the end of the bed and folded it neatly. When Tony (reception) delivered my luggage, I asked him if he would please have someone from housekeeping come to fix the bed. Also told him about the trash and the pillows but I didn’t want to change rooms again… I was getting a clear “vibe” about the kind of quality cleaning this hotel does/doesn’t do. If I hadn’t been exhausted from 20+ hours of travel, I would have demanded a refund and changed hotels.

Left for 20 min to park my car, came back to see a young guy leaving down the service elevator with the linens from my room, smiled and said Hi. When I walked into my room, the bed throw I had removed had been replaced with a different one and was back on the bed… complete with what looked like giant dried semen and blood stains. Not even joking.

I asked Tony to come back to the room so I could show him. I was appalled. I’ve never had a hotel of this “quality” and price range be so utterly (and obviously filthy. When Tony returned and looked at the bed throw, he tried to tell me that it must have happened when a guest was making a cup of tea (milk and cream don’t stain as thick crusty white patches). He continued with these excuses/justifications so I just said, “Ok, well, if you think it’s food, go ahead and lick it to make sure.” All of a sudden “it might not be food” anymore.

I asked to speak to the GM because this was ridiculous. Waiting to hear from William Love, who I am told will help with this situation. Hmm. Not hopeful. Having read previous reviews, seems like the most common feedback is now dirty this hotel is — it’s actually filthy, no joke. Though I’ll never stay here again, I’m tempted to go out and get a black light tomorrow, just to add more accurate (and harrowing) pictures to this review.

Truly shameful and disgusting, as are the limp d*ck responses from “management” to...

Good Location, but Breakfast Experience Ruined the Stay The hotel has a good location, and the rooms were spacious with good air conditioning — very comfortable in that regard. Unfortunately, the breakfast and service in the dining area were so poor that it overshadowed the rest of the stay.

There were no vegetables or chicken-based cold cuts available, so we ended up buying our own and bringing them to breakfast each morning. On the first day, my son saw someone with a strawberry smoothie just before 9 a.m., but when we asked, we were told it was already gone. The second day there was mango smoothie, but although we were four people, we only found one. Ordering a cappuccino took forever every time and the last they when crowded they said it’s not working anymore.

Not once in three days were our tables cleared. We had to stack plates and cups ourselves just to make space. Watching a staff member named Amruta handle fruit and croissants with her bare hands was quite unappetizing. She also treated her colleagues in an unfriendly and dismissive way. A little courtesy or a smile would have made a big difference.

On our last day, which was my son’s 6 year birthday, he had ordered eggs, but when he asked for a pancake as well, he was told he could only order one item. His sister had to order it and give it to him — incredibly poor service. Even worse, he tried to tell several waiters that it was his birthday, but none of them acknowledged him. No smile, no greeting. It was clear the staff were not happy at work, and sadly, that affected the atmosphere.

The only staff member who was polite and genuinely service-minded was Daniel — he stood out in a very positive way. My daughter also found it “funny”to watch how tables were cleared. It felt like a competition to make as much noise as possible while tossing everything together. The whole breakfast experience was loud, chaotic, and anything but relaxing.

To make matters worse, our breakfast took 51 minutes to arrive — and the eggs were cold. In the meantime, there was nothing of substance to eat: no healthy, protein-rich options while waiting — just fruit, cheese, and bread. Unbalanced and poorly organized.

All in all, while the location and rooms were great, the concept and execution of the breakfast experience need serious improvement. Many breakfast places around so don’t pay for this stressing...