This was - bar none- the worst spa experience of my life. I am still absolutely fuming over the treatment. Spa of anxiety.

I booked six massage & spa packages in advance. My daughter needed to use the toilet, so I sent her there with my husband so she could use the toilet 30 minutes before the massages were scheduled. They refused to let her use the toilet!!! This meant my husband had to go find somewhere for her to use. I got there about 20 minutes prior and gave my two friends their passes and spoke with the manager about how they refused to let my daughter use their toilet. Her response? Oh, well. I double checked my booking confirmation email before writing this review and our check in time was supposed to be 4:30 for our 5pm massages. So, why would they refuse to let her use the toilet?!?! Fuming!

I left to retrieve my family. When we returned, we were escorted directly to the massage rooms. In any other spa, you would be shown to your locker & given robes/towels. I had to let my massage tech know none of us were given robes/towels.

My massage tech asked what kind of pressure I liked. I said firm and was told she only does a maximum of medium pressure. So, why ask?

After the massage, we were shown to the relaxation area, but I was not at all relaxed because I was carrying 4 people’s clothing /belongings. At this point, I asked to speak with the manager. She came, apologized & helped me carry all the gear to lockers. She also said that our party of 6 could stay until close in the pools. Given the terrible service, we should have been given some kind of refund.

One would think that this was where everything became relaxing. But, no! My daughter had an emergency and needed to access her locker. However, the locker wouldn’t open, so I spent to next 30 minutes going back & forth between lockers and reception as they worked on fixing the locker.

The layout of the spa caused more anxiety as there are multiple levels and no way to find the others in your group, aside from walking the stairs and walking through all the areas.

It’s unfortunate that the service was so terrible, as it could have and should have been a wonderful experience. Would I recommend this place? Absolutely not. If you want to enjoy a good service experience, there is a lovely hotel on the north end of the town with a full spa.