My partner and I visited bath on the 3rd of Jan , we decided to do a walk in into the therma spa , we also thought we would treat ourselves to a massage £125 each per massage and £40 something each for the pool and spa facilities . I chose a bamboo deep tissue massage as I was feeling a little tender on my back and legs . I have had many deep tissue massages in my life , I’ve had fantastic ones and some not so great . This was the worst I’ve ever had . The masseur was a little intense and really went in hard with the sticks that were being pushed from the point end down my back . I have a large mole that sticks out on my back , and felt like she nearly ripped it off , I had to knock her arm and stick off as it was painful . I told her it was a mole , how she never seen it is beyond me . She carried on digging in the stick but around the mole . I’ve never experienced anything like it . I was lying there thinking this must be the way they do it . Then she started using the flat part of the stick to rub up and down my back and legs really hard to which I had to keep saying not so hard to start with . I felt awkward as she was African and I thought I wasn’t explaining myself clearly enough thinking there was maybe a language barrier as she had a strong accent . You never go in hard on a deep tissue to start , especially if you’re constantly saying it’s too hard . Through the whole of the massage I was worried about my mole but chose to ignore it as I was lying flat down almost naked and felt too embarrassed to say anything . After I had a relax I approached one of the girls on the front desk of the minerva suite and told her what had happened with my mole ( she was very lovely and understanding sorry I didn’t get your name ) she then called the duty manager . Melanie ( duty manager ) jones I think came over and I was taken into a room still in my bathrobe , she asked to have a look at my mole and asked if she could photograph it , she was pleasant enough . She showed me and it looked ok but I know it had pulled as it was so tender . I asked if it could be written in the accident book to which she pulled out a an accident form and started to fill it out , her attitude changed while she was doing this . I asked if I could have a copy of it and she assured she would e-mail it to me . This was Saturday , it is now Tuesday , I have since phoned and e-mailed customer services as my mole is still tender but I’m being ignored . This is pretty disgusting behaviour , I’m just trying to look out for myself as moles can be a little worrying . To be ignored by this company is disappointing, furthermore I have never had a deep tissue massage and felt more tender for three days after than I went in . The bamboo must be a gimmick or the masseur doesn’t know how to use them as it is not pleasant. The spa itself is lovely , swimming on the rooftop is lovely but just try not to have an accident there as you will be not be met with a good response .