Tim Hortons — Restaurant in Belfast

Very disappointed due to the fact I’ve been to multiple Tim hortons and have never been treated like today I bought 3 tim bits (apple pie timbits) and they Gave me only one apple pie timbits and gave 2 apple fritter timbits instead without telling me which caused me to choke due to the lack or hydration when I asked for a replacement one of the staff member said “what, huh, go ask them” in a rude manner when I confronted him about it he denied and started going on his phone as I asked for a replacement the same staff member came up to me and sarcastically said the ambulance is on its way I had replied with “okay” and he seemed to get more then when I had been gave my replacement he sarcastically said are u happy now “ he later started harassing me when I was sitting down and started asking for my name saying that he was on call with the ambulance and that they where asking for my name I could clearly see that he had dial *999 he tried putting a start infront of the 999 to intimidate us we also felt a great amount of racism due to the fact they tried kicking us out for doing nothing and I was not allowed to use the toilet until I had to prover my point frustrated I also realised when I had been given a replacement the worker threw the food away in a open bin which could cause bugs to come the coffee machines look very dirty and the toilets are not clean I entered and there was no toilet roll and the seat couldn’t even be closed it also seemed that it was difficult for people with disabilities to go to the toilet due to the fact they needed to go to the counter to get a code and go all the way back to the toilet I’m highly disappointed and will be contacting Tim hortons...

Months back, decided to get their 5pm-close deal for £2.99. My boyfriend and I got burgers and the drinks with a wait of 20mins. He came back to the table, but only his meal was there so went to the tills and they gave him my missing burger which came cold, but just thought maybe it wasn't toasted enough as they were in a rush until I took a bite only to find the meat inside itself was also completely cold and raw the entire way through.

I walked up to their expo and waited patiently until someone appeared and asked kindly "would I be able to speak to anyone if they have a minute?" to which the girl over the counter snarkily went "no, we don't." before walking off fairly briskly. I was so insulted by this (especially as I work in hospitality) that I just decided it would be in my best interest to get a refund and was quickly tended to by a manager. I explained briefly what went on and she offered me a burger remake and extra donuts to which i declined politely, just letting her know I appreciated the gesture and that a refund was sufficient enough. She was so sweet and I cannot fault the manager on duty one bit whatsoever and felt like I was being listened to and is the reason I...

Hey so today me and my girlfriend were going for a tim hortons as usually we love to get one now and again we walk in and everythings lovely as usual we get to the front desk to order and asked the person working at the time for a donut we then proceeded to ask "if we buy this dounut can we get one free" we got the policy thing mixed up we now know you have to buy a drink Instead anyway we just got one donut we ate it everything was going well till i realised i had more money left so i went up ordered a drink got the receipt and went to obviously ask for a free donut then the qr code wasnt working so we couldn't do the survey to get one so we were just like right okay then left now that wasnt an issue we left without agrument and got the bus home but on the way home my girlfriend left her bag there so we phoned them and asked if they could keep it for her getting back when the person picked up she asked politely and said exactly where it was then they didnt even go look and they HUNG UP the phone so obviously my girlfriend called them back and they actually looked and found it yes we know its our fault for leaving the bag but in no way did we be...