Bob & Berts Fountain Street — Restaurant in Belfast

We had a very poor experience last night in this restaurant. We normally love bob and Bert's, but this was disappointing to say the least. There were 8 of us in total, but ordered a few separate orders.we ordered 4 milkshakes in total, and all agreed that they tasted sour and out of date. We brought these up and although this server was very friendly throughout the night, he said "the machine was -1 degrees so it couldn't be bad". He did exchange these for other drinks which was good.

A few of us who ordered burgers were informed that they ran out of beef burgers (after ordering), and whether chicken was ok instead. We all agreed. One of us was not asked and was disappointed that he got a chicken burger, and that he would have preferred something different. He didn't change this though as he wanted to eat with the rest of us. The chicken burgers were quite disappointing. I requested no mayo or mustard twice when ordering mine, however mine came with lots of this on it. I felt bad we had complained enough so I scraped this off the best I could.

Overall, after spending so much money I was upset that I never enjoyed my meal, and many others the same. I respect the friendliness of the staff, but they just didn't serve the food to instruction or of good quality. I've had nothing but good experiences in other restaurants, so I will continue to go to...

Unacceptable Treatment by Staff Member Kevin at Bob & Berts, Fountain Street

As two teachers accompanying a group of 26 well-behaved students, we were appalled by the unprofessional and aggressive behavior exhibited by Kevin during our recent visit. Upon arrival, Kevin immediately adopted an aggressive tone, insisting we split into groups of five and rushing the children to order. When we requested an exception for a group of six, he responded harshly in front of the students. At one point, he accused us of overcrowding the café, despite our significant patronage of approximately £12-£15 per child. Alarmingly, he threatened to issue refunds and leave the children without meals, even though they were seated calmly. Such behavior is entirely unacceptable and suggests that Kevin is ill-suited for customer-facing roles, especially under the manageable pressure of serving an...

Location is pleasant, but staff and food leave something to be desired.

Today I ordered a mince pie and asked for it to be heated. When it arrived I noticed there was a hole and burn mark on the foil case and pie. I gave the pie a sniff and there was an acrid chemical smell round the burn .

I took it back and let the staff know it looked like someone had microwaved it in the foil case by mistake as the pie stank of chemicals. I expected a new pie and an apology for the error , but instead got an argument that this is how they all are - I was told the burning and acrid smell were to be expected. I pushed back (5 times) before the staff member relented and agreed to heat a replacement out of its foil case. The replacement was quite palatable, but to be argued with over a burnt mince pie is...