Tortilla Belfast — Restaurant in Belfast

I ordered 3 tacos which had a base price of £7 and change, and along the way to adding ingredients it's over £1 extra at various different steps for extra ingredients. I was already dubious due to how small the tacos were, how little was in each of them, and how poorly it was sign posted beforehand that I'd be paying extra than it initially seemed. I also picked up a can of coke, altogether it came to £10+.

I sat down, already disappointed, then realized the tacos were cold. They were essentially tiny pieces of cold flour wrap with little bits of cold chicken, sweetcorn, and chorizo inside and a thin can of coke I was paying £10 for.

I envisioned in my mind being handed reasonably sized, crispy hot taco shells filled with food. Instead I was given these morsels I was being way over-charged for. So I decided before I'd taken a single bite that I'd ask for a refund. I explained the tacos were cold and I had expected hot, crispy tacos.

I was only refunded a portion of what I paid, a refund which hasn't come through yet (I hope it does).

If you're paying £10+ for a meal and drink you want a meal, a hot meal, you want something that's going to fill you up. You don't want a light snack.

They were only able to refund the initial price of the tacos, not the extras, and not the drink. So I was being paid a couple of quid for one of those thin cans of coke, which I was only okay with paying initially 'cause I thought I was getting a sit down meal too.

I was disappointed to say the least. Fairly deflated because I wanted to treat myself.

Contrast this with BFC (Belfast Fried Chicken) around the corner. About £5.50 for a chicken fillet burger, chips, AND a drink, and it was great. The food was hot, it filled me up, it was delicious. I also saw guys who ordered a food platter from BFC, about £13, just a couple more quid than I was being charged at Tortilla Belfast, and their platter was a feast fit for Kings. I was being charged a little less than that for a light snack. Come on.

It was a bit of an embarrassing situation. Are the staff not embarrassed to be charging so much for so little food? I hate feeling like I was backed into a corner with no choice but to verbally complain over the fact that they could only refund a portion of what I paid when I didn't eat or drink anything. It wasn't like much time passed, I sat down with the food and immediately in that moment decided I'd get a refund.

Just a...

Before I get into the cream of the crop(the restaurant experience of a lifetime) I just want to thank tortilla for this absolute grandiose performance, bravo bravo and viola! I had a little stroll around the wicked city, Belfast of course! And as per the usuae I was starving, deprived of my essential nutrients (e.g. Vitamins and minerals) I had pondered wether I should relieve my cravings at either the great yellow maccies or Kentuckys best fried Lidl chickens but then I saw the bombastic, vibrant, neon spray of the potent colour RED released in the form of presumably LEDs “Torilla” it was beautiful almost psychedelic, like the page of a comic book had leaped out and yearned for my name. I set foot at the counter and was meet with the pleasant surprise of two beautiful ladies, I asked their names as I was infatuated with their beauty, almost star struck “Alba and Illiana” was what I was provided, but I can never be sure, ladies are also conniving particularly towards me. I ordered the biggest burrito on the menu something that could really fill me up, and there it was right in front of me wrapped up like a gift under the Christmas tree, but in this case it was my belly. I used both hands, tight grip and took my first bite, like a supernova the potent flavours of avocado grazed across each molecule of my tongue like a paint brush to a canvas. I slid my tongue side to side across the inner walls of my mouth making sure I maximised the potential flavours, making sure I taste every nook and cranny “mmm” finished in one bite just like that. On my way out I Winked at both the beautiful ladies and waved goodbye, thank you Alba, thank you Illiana. Good food was ticket service was fkin lethal 💯highly recommend to all yous out...

Has really went downhill. Went on a Friday night at 7:30 for two bowls. Only two other tables in the restaurant. To start off the counter was covered in salsa and food which just looked very dirty. We were given the last scrapings of rice and only enough beans for one bowl. I got the last bit of beef and then the only other option was chicken for my partner as they had no pork left. There was no queso left either and the young guy went to check and we were advised kitchen had said this would be another 15minutes before it would be ready. We had finished our bowls before this actually came out of the kitchen otherwise we would have went up and paid for the extra portion to put on our bowls. Once paid we were handed our bowls and drinks as they had no trays left.. to be fair the young guy did offer to carry our drinks to the table as we had a pram with us. He was very apologetic and seemed embarrassed at the amount of things they didn’t have available, although the supervisor just seemed like she didn’t want to be there, more focused on app orders instead of those in-front of her or restaurant quality. Pouring the majority of the salsas all over the counter than in her actual tubs for a take away order, again adding to the mess for everyone to see. Bins overflowing and just very unappealing tonight. Really disappointed as we used to be regulars here and due to a house move we hadn’t been in for a bit so really missed it but based off what we got/the experience I’m not sure we...