Cafe Afreen — Restaurant in Birmingham

Dessert was nice. The indoor interior looked great. However, customer service I wasn't that impressed with. I went in with my baby and was asked to put the pushchair aside and they will get a highchair. Baby is only 5 months so can't even sit up yet. The way it was said to me, like the pushchair would be an obstruction. Yet there were no other customers in there at the time. Then we ordered dome with custard. The custard wasn't that hot as it took long for the dome to melt and it just didn't taste as nice as the custard then became cold with the ice cream. So then we asked if we could get more hot custard. Instead of making the customer happy, we got the someone who looked like she was in charge come over and tell us that the dome melted, so it was hot. Then she asked us what we wanted her to do. Please can you get all employees to work on customer service skills. Unfortunately it's sad to say but it was the only 2 women working there that customer service skills were lacking. The man who was serving us was kind. I don't think I would go back because of the vibe I got. 2 star demoted for customer service. 3 star for food...

I had been waiting since the shop opened to go there,finally after a year or so I finally went on my birthday,and the ancipitaction and high expectations were met.I absolutely loved the cheesecake and chocolate dome,which I do highly reccomend.as well as good macaroons, pies along with great customer service ,assisting my every request and question in professional detail. Artisan is definitely a unique desert shop with dishes that are excesionally delicious with beautiful flavours and combinations. You may be thinking,why 4 stars then? Well,the chocolate well was not upto standards compared to the other dishes nor worth the price.the cake was clearly not fresh and the chocolate hot fudge tasted like cheap asda chocolate. As well as the kheer(rice pudding) was really disgusting,and my father had a bite and had to put it to the side ruining his mood.it tasted raw,and runny with no creamy specific taste. Apart from the chocolate dome and the rice pudding/kheer,the shop is absolutely amazing,and I do reccomend coming her rather then any tyoical desert shop like ice stone gelato or...

I love dessert shops and always visit them wherever i can and wherever i am .. I ordered the ferrero rocher waffle. It took ages to arrive and what a disappointment when it did (with no apology for the delay). . it had one ferrero Rocher broken in a few pieces strategically placed on the whole waffle and some chocolate sauce which was a bit hit and miss. the gelato scoop and biscuit crumb was nice. The product looks nothing like any pictures. When i was asked how dessert was ,when paying ,i mentioned the lack of content. The reply i received was ' normally we put 2 on there !' So be warned , I know times are hard but please don't belittle your customers by short changing them . the girl sat next to me, a stranger, was shocked and said to me "for that price you would think there would be at least 4 of them". The worse thing is, they didn't really care about their customer comments. once they take your money. Needless to say I diidn't have a great experience which is...