TKR BIRMINGHAM - TAHIR KHAN RESTAURANTS — Restaurant in Birmingham

My recent visit to Manjaros Restaurant in Birmingham with my friends unfolded into a regrettable ordeal, leaving an indelible mark on what should have been a simple dining experience. The string of disappointments, unprofessional conduct and subsequent health issues have compelled me to share this account.

We ordered the combo which included chicken and lamb pieces. The value of the combo meal was £15. I was anticipating a delightful fusion of chicken and lamb. However, the reality was far from pleasant. There was 3 pieces of chicken and 3 pieces of lamb swimming in a sauce mixture. When we expressed our concerns about this, the portion size and the chicken being undercooked, the manager's unhelpful response and unprofessional demeanour, including a refusal to disclose his name and resorting to childish behaviour, set the tone for an unpleasant encounter.

What compounded our dissatisfaction was the manager's insistence on their policy to cook the food again, claiming it would take a mere 5-6 minutes. This raised immediate concerns about the freshness of the ingredients and unfortunately, became a cause for genuine discomfort. I requested for the food not to be cooked again and for a refund which the managers refused. I was happy to pay for the rest of the food which I had ordered.

To my dismay, the following day brought a new set of challenges as I experienced food poisoning symptoms, which I believe may be directly related to the quick-cooked food from the previous day. The sudden onset of sickness and subsequent discomfort added another layer of distress to an already disheartening experience.

This entire episode not only cast doubt on the restaurant's commitment to food safety but also highlighted the potential consequences of hasty cooking practices. I implore Manjaros Restaurant to take this feedback seriously, reassess their food preparation procedures and prioritise both customer satisfaction and safety in their operations.

In sharing this experience, my hope is that others can make informed decisions about their dining choices and that Manjaros takes proactive measures to prevent similar incidents...

I recently visited the new Manjaros Birmingham branch for the first time, and unfortunately, it didn’t live up to expectations. Upon arrival, the staff at the entrance weren’t welcoming. We were simply seated with menus, despite being the only customers in the restaurant.

We ordered a variety of dishes as a group of five. My usual go-to is the Hot Shot Parmasan, but this time the Manjaros sauce didn’t taste the same, and I was served only around eight chips, which felt a bit underwhelming.

The experience took a turn for the worse when it came time to pay. We always split the bill, but the lady at the till rudely informed us that only one card payment was allowed per table, which I found ridiculous. We weren’t even given the option to pay partly in cash or use multiple cards. When I asked to speak to a manager, I was told no managers were available. Her attitude was appalling, and the lack of assistance left a bad taste in our mouths. It would have been helpful if we had been informed of this payment policy upon arrival. For a restaurant of this size, such a restriction is both inconvenient and unprofessional.

The aesthetics of the restaurant were nice, but my experience was overshadowed by the poor service. I didn’t feel comfortable enough to take photos or videos, which I normally would for social media. The chair I was seated on had wobbly legs, and I noticed that the wooden frames next to the flower wall were dusty, which didn’t add to the atmosphere of cleanliness.

Honestly, the staff need proper training, or in some cases, should be replaced entirely. The rude child they had on the till showed no respect, no professionalism, and quite frankly, should be removed if this restaurant wants to improve its service standards. Overall, I left preferring the old branch, as the service and environment here need serious...

if I could give less than 1 star I would. I visited last may and forgot to review until I saw a recent TikTok of theirs and remembered how awful my experience was. I ordered a creamy chicken dish and a mojito, firstly they didn’t allow us to order water for the table despite the fact that our entire table had already ordered a mojito each- our waiter was incredibly rude and condescending. secondly, my chicken dish came out looking awful, the sauce was a putrid grey colour, resembling vomit, and smelled like it too. I still gave it a chance and cut into the chicken only for it to be rubbery and overcooked. I immediately called the waiter over and asked to switch dishes as this one was inedible and they told me they could do so but I’d have to pay for both meals (I hadn’t even taken a bite of this meal, just cut it and realised it was overdone) I explained I hadn’t eaten any but they insisted I pay for both. the waiter involved management (both were extremely rude) and he also agreed I’d pay for both. in the end I told them I’d just rather not eat at all and eventually they told me asked me if I wanted my meal boxed to go. I told them no I’d rather it be binned. Eventually after being rude and ruining our experience and having all the other guests be entertained by the kerfuffle, the manager offered a new meal free of charge. I picked one and then they actually ended up trying to charge me for both meals at the end of the meal. I had to once again deal with rude waitstaff and then finally management removed one meal from the bill but not without remarking rudely “next time pick the right meal the first time” :/ the second meal was also not good and I didn’t end up eating it and left it at the front desk as the waiters had boxed it up. to summarise, RUDE STAFF BAD FOOD BAD...