Emperors Shisha Lounge Cafe Birmingham — Restaurant in Birmingham

Coconut and vanilla. You know who we are. I wish I could give a lower review than 1 star honestly, what an absolutely atrocious experience we had at this lounge. It was my 22nd birthday on the day we went & oh what a mistake that was … From start to finish the service was absolutely appalling. It was heavy rain this day and when we arrived the electricity was completely off - they blamed this on the weather😂😂😂 how is an established lounge having the rain turn off their electricity please? It’s concerning. The shisha we ordered tasted absolutely disgusting & when politely informing the staff that it didn’t taste right, they were coming up with every excuse under the sun. Fast forward, when it came to paying, we respectfully asked for some reimbursement on our bill as the service we received was extremely disappointing , in any business you’d expect the staff/manager to be apologetic however these men could not handle criticism at all, regardless of the fact we were approaching the situation in a polite manor. The manager kept arguing with us saying he couldn’t take any money off the bill and that it was our fault for ordering that flavour and he would “never order it in a million years” which is completely besides the point and plus , he was puffing away on our shisha pipe like no one’s business so clearly u don’t hate that flavour do you😂😂 smoking on that pipe like your life depended on it, actual beg. Also both staff members that served us even admitted once we complained that their coconut flavour tastes weird, but they didn’t think to tell us this before ordering?? We politely explained we had a reservation to get to for my birthday meal and really couldn’t be going back and forth arguing about the bill. He had no respect for this and proceeded to threaten to call the police on us which was just absolutely ridiculous. After going round and round in circles with him he eventually decided to do the right thing and take some money off the bill, as any business should when their customers have had such a foul experience. We thanked him , paid and left respectfully. Once we got outside, before we knew it we were being CHASED by this same manager and some other staff member, shouting “oi come back you haven’t paid” etc etc. we were so confused because the manager had just come to agreement with us and we paid the exact amount he told us to. We explained the situation to this other staff member and then out of no where he starts getting extremely angry and viscious. He was shouting in my friends face when she was trying to calmly explain the situation. Everything started to get very heated and we felt he was becoming extremely violent in the way he was talking to us and doing all these hand signs. My girl said “it’s her birthday , we’ve just come to celebrate and look at how we’re being treated” and he proceeds to say “I don’t give a f* if it’s her birthday, get back inside and pay us more money”. We said how dareee you talk to us like that when we’ve done absolutely nothing wrong and began to walk off as our Uber was waiting for us down the road. As we walked away he started shouting at the toppp of his lungs “you scabby dirty btches” , “broke btches” and so many other disgusting insults. As 2 girls, the way we were confronted by these 2 men in a literal alleyway (the lounge is in a very weird area) was horrible, they were doing everything they could to intimidate us and get more money. No girl should ever have to experience this. If anyone is broke, it is certainly them. Who chases 2 girls out of a lounge in the pouringgg rain over some money that the manager had JUST agreed to take off the bill. The whole situation made absolutely no sense & we got in the Uber in shock. I strongly advise no one to ever go there, there is so many reviews on here about how badly they treat their customers and how vile their food is. There’s many lounges in brum that are actually good, so save yourself the awful experience and take my word for it to never come here. Absolutely vile men, deserve whatever...

COCONUT & VANILLA SHISHA. If I could give this 0 starts I would!!!! The staff’s attitude absolutely STANK. The quality of this shisha was awful. We got the coconut and vanilla al fakher (which is our usual out go to at any other shisha lounge) however at this particular place it tasted disgusting . The flavour burnt out so quickly and was scratchy on our throats 😵‍💫 . Don’t get me wrong I know that after smoking shisha for the while the flavour does eventually burn out ,but in this case the flavour burnt out almost immediately.We called the manager and his colleagues over countless times to fix the issue of the bad tasting burnt shisha, and each time they had a try of our shisha mix, they themselves agreed that it was a very harsh and scratchy taste and reshuffled the coals for us. Alternate flavours were offered for us to try (blueberry, raspberry, strawberry etc) however due to allergies we could not accept these flavours, so had to stick with our coconut and vanilla mix. Just to clarify our choice of the mix was not the issue, the issue was the horrible quality of Shisha that Emporers Lounge buy, which caused it to taste burnt and scratchy very quickly. We barely smoked any shisha due to this recurring issue - most of the time was spent with me and my friend chatting and catching up as we tried to make the best of a bad situation, so we decided to politely call the manager over, explain our situation and politely ask for compensation for our experience.The manager was very reluctant and couldn’t take the fact that we told him the quality of the shisha he’s providing isn’t up to par. After going back and forth for a while he finally agreed to let us pay for the remaining beverages that we had drank and took the shisha off the bill. This interaction itself was already very unprofessional and (embarrassing on their behalf)as he was trying to force my friend and I to pay for something that we didn’t get to smoke or enjoy, even going as far as exclaiming that he was going to call the police on us! - ridiculous I know! After not backing down and telling him that we were more than happy for the police to be called, he took the shisha off the bill, my friend and I payed for everything else that we had and we left immediately to even compensate for the slight inconvenience.Out of nowhere, the manager and another grown man ( which I assume he recruited to try and scare us into coming back into the shop to pay for the shisha), chased us down the car park and into any alleyway where they proceeded to scream , wave his hand around aggressively and shout in the faces of me and my friend exclaming ‘oi, you did not pay! ’As you can imagine my friend and I were shocked to be approached like this and to even hear the man saying we did not pay, after our long conversation with the manager of which we were in agreement of the amount that we payed ( he typed in the amount on the card machine himself, and we tapped our card, so he was fully aware that we most certainly did pay). He even shouted verbal abuse at us saying we were “dirty scabby b*s” which was just so appalling especially as and my friend and I kept it respectful the whole way though any of our encounters with any colleagues and managers. he does not know us from anywhere So this was audacious even! Honestly this experience is one that I have never had before - 2 grown men trying to scare and gang up on 2 girls because they couldn’t handle the truth of their shisha being below the expected quality and take constructive criticism. I know this is such a long message but I had to type this out to make you all aware of the things that these workers do their customers behind closed doors. If I had a video of this experience I would’ve attached it to this review but it all just happened too fast. Good luck to anyone who goes to this lounge in the future , particularly if you still go after reading this review and I hope no one ever experiences what my friend and I...

If I could rate this place 1 star, I would. DO NOT VISIT. The service was disgusting, the female member of staff is a disgrace and should be sacked. She walked past my friend and I 5 times whilst we waited to receive some service, my friend had travelled from London. I'm absolutely embarrassed to have taken her to this place, that put Birmingham to shame. I've visited nearly all the shisha lounges in Birmingham and never in my life have I experienced this disgraceful service before. I asked two male members of staff for tap water, both said they would get it for me, after 10 minutes wait, I advised the lady I am still to receive the water, only to be told they only serve bottled water! No apology or explanation as to why the other two members didn't mention this. Funnily, I later found out one of the men was the "manager", which is hilarious. After I requested to speak to the manager he began blaming the lady for the service we received and then called his "assistant manager" over, he was apologetic but only offered free dessert which we had tried to order for an hour and even that took over 15 minutes to arrive and my friends cake was still a bit frozen, he only gave us 10% off the bill, which was nothing. He also said this was the calmest complaint he recieved, which led us to believe complaints were common. They said they'd only opened 5 weeks ago, they really need to take some customer service courses, as normally with new places the service is spot on. Whilst we walked were walking out the "manager" was walking behind us telling us not to leave negative feedback, he must have thought this was a joke! Genuinely, my friend and I were really upset with the service and the fact we found the lady was personally discriminating us, by walking past so many times and ignoring us, whilst the table lamp light was on yellow to highlight we required assistance, she even took the bill from the table right next to us and the guy was also fed up and had to go up to ask for the bill. She deliberately wouldn't make eye contact with us either. The place wasn't even super busy, we are still in disbelief as we have never witnessed anything like this and their resolution wasn't even the best. I would've expected an apology from the lady who well and truly ruined our night. Also, the nachos dish was a stupid idea, the cheese tasted off and the big pieces of chicken didn't go well, we needed cutlery to eat properly which wasn't provided. My friend says - no point having a Ferrari if your service is worse than a Toyota. They had the opportunity to make this better and they didn't take it. I'm sharing this feedback as I hope no one else experiencing what we did. My friend didn't get home till after 3am due to...