Figure of Eight - JD Wetherspoon — Restaurant in Birmingham

-10000 I think I am still in shock disbelief and keep reliving it from last night being chucked out lol By simply asking for where our drinks were after 50 mins We traveled from 2 hours to a concert with my children 19 met friends taxi driver due to parking I sat on table on my own not to embarrass them as the mum lol My daughter ordered from their table through app my son bringing my food to my table the food took a long time 5pm we ordered we had no drinks at all feeling mow Ill. asked a young lady waitress politely She said I will go and find out I thanked her nothing happened I then asked a tall man in a blue shirt He was quite abrupt nothing again. He said we told you three was a wait on drinks bizarre what 59 mins I then asked another short male he was the duty mgr I saw his badge He was rude and very aggressive I explained then feeling very upset in his rude manner we had waited long time for the meals with no drinks and all the group was about to leave to go to the concert He walked off he then returned He was displaying very aggressive body language I am disabled and I have physical disability and mental health ptsd I carry a access card for that reason He asked what did they order I said I don’t know I repeated this twice he then proceeded ny telling me to He said you’re being agressive! I was so so shocked thought he was joking I said the only one being aggressive is you I then said sorry not Sure me telling you I didn’t order they did on the table I also explained i was not the only one that i. was disabled I need the drink I an in pain I feel ill He said ‘ just because your disabled that doesn’t give you the right to be agressive I said I an not I truly thought he was messing around he was not he got his thug security to ask me to leave in disbelief I left My children texting me where are you I was shaking I felt I was going to pass out as needed my drink . I asked to speak to the mgr he seemed ok he said he had to down load the camera he didn’t apologise so I think this is a regular thing this shocking chuckling 56 year old disabled vulnerable lady mother and carer out for Just asking where there drinks were bizarre !!! This is a unsafe environment and one must get fully investigated this is a very scary place hs dangerous He didn’t Appolgise even when I told him he has a mgr that truly is a danger making stuff up about customers in fact he is the aggressive person

I got a disgusting drink in a paper cup giving after asking for it Pepsi max I asked for another he wasn’t happy large bold headed male but returned with another that was fine k thanked him I was made to stand outside I said you got a serious issue here i wonder you contact the police not wanting to embarrass my children and the group I asked a parking attendant I had taken a picture of this duty manage he had refused to give his no c The parking attendant says he work doing events and this male mgr was known to be am extremely aggressive person they had had issues with Looking at reviews here there are some very disturbing reviews of bullying I intimidating behaviour displayed from the mgt I an now going to ask fur the camera footage and investigation by weatherspoos this young man need to anger mgt disability training The customer s have rights to I am still in shock embarrassing intimidating behaviour and also being left outside no were to sit in Cronic pain no drink after feeling faint waiting 50 mins and after our long wait for out meals We have s lovely weatherspoons in our town I am in shock this is even has the same brand name weather spoons on it It had an effect on me the rest of the night and still reliving the trauma This little aggressive mgr shouldn’t be working as framing and telling lies about customers to deflect on your his own bad mgt and aggressive provoking behaviour I have seen a few reviews on here similar description of this male mgr i will never come back to Birmingham ever disgusted it’s not a safe place I Would. Not recommend at all I refused to give me his name I have a picture...

The tables weren’t cleaned or cleared up after any previous customers left, in our condition until more than 10 min after we sat (some staffs passed by our table, saw our table was dirty but did nothing to clean or clear it up). Ordered through app, foods came first but the steak was burnt but the burger was good, drinks didn’t come for a while (around 20 min waiting) until we asked the staff who brought the foods to our table and he told us “it will come, the bar is so busy right now serving other customers” where it was NOT busy at all (in fact, no customer was standing in front of the till to order) and the bar staffs just stood up doing nothing behind the bar (not even cleaning the bar or pouring & preparing our drinks or any drinks). Had to ask another staff (with team leader tag) about our drinks, she went to the bar & prepared the drinks directly by herself, brought the drinks to our table and apologised (and we’re happy with her manner & politeness). Unfortunately, the draught beers tasted bad and not how it’s supposed to be, tasted like the staffs don’t do line cleaning for a long time or at least regularly. We were fine finishing our drinks & talks until one of the staffs came to our table and RUDELY saying “we’re doing closing, finish your drink quickly and leave” and that’s it, just like that he left our table with unfriendly-face, where it was still 30 min before 00:00 (as we know this Spoons close at 12 for customers). My boyf was so confused with the staff attitude as he came to our table and talked to us so rude like that, no hi no sorry no please or whatsoever to begin his sentence to talk to us as customers, and obviously I was really annoyed & upset with that guy staff attitude, no manner at all for someone who’s supposed to provide a good customers service, being polite is the least anyone can do. Really, no need to kick your customers out rudely, it’s not that hard to be polite and to be nice to customers or to anyone that you talk to. Providing / selling cheap F&Bs doesn’t mean you can treat customers badly. Real disappointment, eventho I’m pretty sure Wetherspoon company group itself provides training for...

I’ve been to this Wetherspoons a few times and had an absolutely great night. Unfortunately that was all undone in the space of 30 seconds. I was with a few of my friends waiting for our drinks when we were informed that our ordered drink was unavailable. My friend re-ordered a drink that was available. I turned to the service man to order the same but he was already walking off. Assuming he thought that me and my friend would get the same and so ordered the drinks as such. The next thing that happened is the same service man was telling us to leave because apparently I had waved my middle finger at him when he walked off. This was completely incorrect as I would never do this to a person doing their job fixing an inconvenience that was not their fault. He gave us no chance to explain ourselves despite the rest of our group protesting my innocence. We were removed from the building, with everyone more confused than angry about why we were actually being removed. I’m disappointed I didn’t get the service man’s name as I would love to credit this act of insanity to a person. Luckily the security man on the door was a man of greater awareness and directed our group to an alternative establishment. Thoroughly disappointed and we will not be returning and will warn everyone else who said they are going to this pub. I’m sure one man is not representative of the collective but never the less, he has soured our opinions of the establishment in question. Shame. I had previously enjoyed some great...