Rosies - Birmingham — Restaurant in Birmingham

I’ve been coming to this club for years and always make a point of saying hello to the security staff on my way in. Unfortunately, my recent experience has completely changed the way I see this place. While waiting in line, one of the security guards asked who I was with. I explained that my friends were already inside, but he told me there was no solo entry and said I’d have to leave. I tried to clarify again, but he ignored me. When I said “yo excuse me,” he snapped back, telling me not to speak to him like that.

At that point, another staff member who usually stands out front stepped in. Instead of trying to resolve the situation, he repeatedly told me that if I didn’t like what the security guard said, I should just go somewhere else. The way he spoke came across as dismissive, like he wasn’t interested in hearing me out at all. What really stood out was how he kept smiling while speaking to me, as if he found the situation amusing. Then he started looking at me like I was the problem, speaking down to me in a way that felt very condescending and looking at me like I was crazy.

When I asked him about it and why hes smiling, he simply said “that’s how I speak to people.” I told him directly that if that’s how he speaks to people, then he’s not representing the establishment well For me, the issue isn’t just the no solo entry policy it’s the way it was handled. Instead of showing any professionalism or respect, I was spoken down to and dismissed you could tell he couldn't even be bothered to speak to me, as though my respect and loyalty to the club meant nothing. And everytime I tried to come to a understanding he kept telling me if i got problems with the security guard go somewhere else. So that's exactly what I'll do

The funny thing is ive had numerous conversations with this guy over the years at the club and been respectful but its clear respect means nothing to the people at rosies they care more about having a security guards back then trying to understand and speak to there customers who support the business absolute shame

Be careful as they're the kind of security guards that will protect eachother even if they are wrong they could careless about the paying customer

I’ve supported this place for years, brought countless friends, and promoted it heavily to others. But after being treated in such a disrespectful and unprofessional way, I no longer feel welcome. Sadly I won’t...

As an individual who suffers with anxiety, my typical inclination is to avoid outings to clubs or extensive socialising. Nevertheless, on this particular occasion, my flatmates persuaded me to join them. Unfortunately, luck wasn't on my side as I soon found myself separated from them, leading me to wait near the entrance. Regrettably, the security team at this venue left much to be desired. It's unclear whether they felt a sense of empowerment or simply harbored resentment towards their role.

One of the female security personnel, distinguishable by her high-visibility vest, abruptly ordered me to vacate a space that didn't even belong to Rosie's. I was merely occupying a public pathway. To my shock, I was threatened with physical harm if I didn't comply. What followed was a distressing display of abusive behavior from the same security staff member, complete with shouting and berating, all transpiring outside the venue. This occurred even though none of the students, myself included, were causing any disruptions or disturbances.

This unfortunate incident wasn't isolated, as several other security personnel seemed to engage with students disrespectfully, seemingly driven by personal ego.

In terms of feedback, I believe Rosie's should invest in enhancing the training of its security staff to better comprehend and interact with individuals. While there may be legitimate grounds to utilize security measures in cases of misconduct, it is crucial not to channel anger indiscriminately and treat everyone as if they are causing disturbances. As for my personal experience, it left me feeling significantly more anxious and disinclined to go out again.

I shouldn't be made to feel apprehensive about enjoying a night out due to the fear of mistreatment by security team. Every individual should have the right to go out and experience a sense of safety. Regrettably, during my visit to Rosie's, I felt far from secure. It's worth noting that the security team often serves as the primary face of Rosie's, and if their behaviour persists in mistreating paying customers, it could swiftly tarnish the reputation and future prospects of the...

If there was an option for zero stars, this place would deserve even less. My night at this so-called "nightclub" was nothing short of appalling. From the moment we arrived, we were met with the most unprofessional, arrogant, and downright hostile staff I’ve ever encountered. The doormen behaved like power-tripping security guards at a prison gate—condescending, cold, and completely full of themselves. They acted as if letting people in was some kind of exclusive privilege they were bestowing upon the unworthy masses. When we approached, they barely looked at us, muttering snide comments under their breath, laughing amongst themselves like a bunch of high school bullies on a power trip.

We came dressed properly, excited for a night out, and had already paid £30 each for entry. But the staff made it clear we weren’t welcome. No explanation. No reasoning. Just the most dismissive and infuriating response: “It’s just how it is tonight.” That’s not a policy—that’s an insult.

When we tried to get clarification, we were talked over, mocked, and ignored. One staff member even rolled his eyes and walked away mid-conversation like we were beneath him. The attitude was so disgusting, I honestly can’t remember the last time I felt so deliberately disrespected in a place that calls itself a business.

This wasn't just bad service—it was blatant arrogance, unprofessionalism, and a complete lack of human decency. It was like they took pride in ruining people’s nights.

Avoid this place at all costs. There are hundreds of better venues where you're actually treated like a paying customer instead of a nuisance. I will never set foot near this joke of a nightclub again, and I strongly advise anyone with self-respect...