For a table of 10, our drinks were being served quickly, and the atmosphere was great. We spoke with another manager, Adrian, to place our food order since someone in our group had an allergy. He assured us he would take care of it.

However, as time passed, we noticed tables that arrived after us were getting their food. When we asked a server about our order, she never followed up. After waiting for an hour, our meals finally arrived, but the burgers were dry, and the lamb rump was overcooked. We were so hungry by then that we just ate and asked for the bill.

When we mentioned the long wait for food, Adrian became defensive, insisting it had only been 29 minutes (when it clearly wasn’t) and that it was normal for a large group to wait up to 40 minutes. He dismissed our concerns and accused us of being “petty” and just wanting free items, which was far from the truth. At that point, my friend’s birthday had been ruined, and she just wanted to leave.

I asked to speak with the other manager, but Adrian brushed him off as “just an assistant manager.” Thankfully, Donte stepped in, helped us settle the bill quickly, and we were finally able to leave. Overall, the experience was incredibly disappointing, and what should have been a special day turned out to be quite frustrating.