Been coming here now for a few weeks with family for some takeaway ice creams whilst walking the dog. Up until yesterday the majority of the service and friendliness of the staff had been good, although one lady working there taking the orders a couple of weeks back was quite cold and unwelcoming, but the majority of the time the staff had been very friendly. However, unfortunately yesterday's experience was quite lacklustre and disappointing. I had ordered 2 ice creams and a chicken souvlaki for a change. The young, brunette girl who took the order and payment was lovely - super friendly and nothing was too much trouble. However, unfortunately the young, blonde girl calling out the completed orders and handing out the orders was completley different and this is what made the experience yesterday so disappointing. There was some slight confusion with regards to the ice creams my parents had ordered - a very minor confusion which I apologised for on a couple of occasions (not that I should have really) - unfortunately the young, blonde girl made me feel as though I had caused a huge, massive amount of confusion and made me feel very uncomfortable, unwelcome and very dissapointed. She was very unfriendly, very abrupt and quite rude - it was disappointing to see as the rest of the staff we had been previously served by have mainly been nice. Also, please bear in mind this is not the most 'afforable' place exactly to go and grab a drink and something to eat, so I do believe we should have gotten much better service by this particular member of staff. I work in a very similar workplace and would never have treated a small misunderstanding in the same manner as yesterday - it makes people very uncomfortable and I did feel very looked down upon. Unfortunately, I was also very dissapointed with my chicken souvlaki. The flatbread it comes with (quite surprising as I don't believe this to be traditionally Greek, exactly what this café advertises itself to be) was too thick and quite dry, even with the tzatziki inside. The chicken was also quite dry and very bland - seemed to be no lovely Greek seasoning or flavouring, just very plain and bland, not overly enjoyable at all. Also, the chips inside the flatbread were slightly undercooked and were quite dense in the middle. For £8 I was very dissapointed with both the one aspect of the service and the quality and authenticness of the food. Unfortunately, I would not reccommend the chicken souvlaki after the experience yesterday. Overall, this café is set in a lovely, beautiful location and some of the staff there are lovely - for some of the others the same cannot be said unfortunately. However, I do feel as though this establishment is a bit halfway there to be honest and believe some things are more focussed on style rather than actual substance, which is unfortunate. Would definitely recommend popping there for a drink, an ice cream or a cake/pastry, but was not impressed at all by the hot food yesterday, nor the service. Sorry Kafenion, I've been as fair as I could!