Such a terrible experience for my first time! This part of Birmingham is usually pretty 'indie' however the cafe itself had very basic interior and the garden was overgrown (I think purposely) but looked a bit of a wreck. The garden felt completely disconnected to the cafe and the poor waitresses had to keep walking up and down the steps and all the way back to the kitchen; they looked exhausted! I was served a rather expensive (At £6) small banana bread and peanut butter breakfast with a long hair straight through the middle of it. They replaced the food and as a good will gesture they served us a doughnut (which if I am honest did not taste good and was extremely dry!). The banana bread breakfast tasted GREAT though! Shortly after we had two coffees served to us, a capochino and a latte of which we had no sugar or sweetener provided. We requested these on the assumption we'd have a spoon to stir the coffee, we had to use a fork. Also assuming the coffee would be hot; this was not the case, they were stone cold. The waitress replaced the coffees but the second round of coffees were still cold, we were too embarrassed to tell the staff! We were very shocked (especially because of Covid) to witness staff handle baguettes in the cafe with their bare hands and a guy using the BBQ outside to turn meat over also using his bare hands. Why not use gloves or a spatular? Lucky to recieve one star as we recieved a shockingly bad service however the food did taste good and at least 1 staff member had a smile on their face.