Nando's Birmingham - New Street — Restaurant in Birmingham

What a disappointment.

My wife is post-partum. She fancied a Nandos on a Tuesday evening... We got to this place at roughly 8:55pm, with 4 weeks old baby in pram. Front of house took a while to get to us as we waited by the front door... Not too long a wait so it's reasonable and I have no issues with that. We were told we'd need to wait 10 to 15 mins before we could be seated... Restaurant looked understaffed. It was busy with the ground floor almost full but only 4 or 5 front of house staff. Agqin, we appreciated the need to wait and reserved a table then went to sot by the fountains just outside. Returning after 15 mins we were promptly seated (though I seemed to see what looked like a manager telling our server they were full and the server telling her we'd been there 15 mins ago and booked a table on their instruction.. but perhaps I misobserved). So far, no issues and everything was understandable.

I placed our order (halloumi starter, xl wings (15 wings and 4 regular sides or 2 large sides, and 2 drinks)) and went to the rest room. Upon my return my wife informed me that a waitress had told her we couldn't have the xl wings as the kitchen had run out of wings, they also didn't have boneless thighs and some other item. But they had half chicken, quarter chicken etc... we decided we'd take a refund and just return home... Couldn't they just chop up some of the whole chicken to make up the wings or boneless thighs? Anyway, opted for a refund and the waitress lead us to the tills where her supervisor/manager was to issue the refund.

I then got asked in a very moody tone "what, you want all of it refunded?"

"Yes, we've not had anything to eat or drink"... What did she think I wanted? To eat some halloumi, drink some coke and call it a meal?!

Got the refund and left promptly. Ordered a takeout from a competitor during the drive home.

I cannot recommend this place as I did not get the cha ce to taste the food. My dealings with staff were mixed, some polite and one that seemed moody. It's a real shame. Second time I've tried this restaurant and second time I've not eaten there (last time was a booking I tried to make on valentine's day and was told they weren't taking table bookings.. it was all...

I attended Nandos Birmingham on Saturday 11th November between 2-3pm.

My partner and I were told that there would be a 25 minute wait. We agreed and sat in the waiting area.

We were the only people waiting for a table of 2 - the rest of the customers were waiting for tables of 3-4.

After around 20 minutes with no name being called, I politely asked the host how long the wait would be. The host rudely replied that we had missed our table and that they couldn't guarantee one anymore. I politely explained that we had been patiently waiting and our name had not been called. Rather than kindly navigating the situation and offering a table at the next convenience, the host became aggressive and said she called my name several times and it's our fault. Another waitress joined in and began bombarding me with comments such as 'I'm telling you the information that you were called and you missed it'.

Both women were aggressive and made me feel incredibly uncomfortable. Any decent waitress would respect that they had either mispronounced the name or not missed it off the list.

I also pointed out that we were the only couple waiting and there was only one table for 2 on the first half of the queue. Any decent or trained waitress would identify us as the people waiting for the table of 2.

After being aggressively spoken to, I stated that they were being incredibly rude and disrespectful. One of the women began waving her hand in my face saying that she was being polite and will try to get me a table.

I responded that after the treatment I had received I no longer wanted a table. I informed the staff to cross me off the waiting list and I would go elsewhere.

No apologies were provided.

I was left visably annoyed and upset by the situation.

I strongly suggest that these women are identified and spoken to.

I will not be returning to...

Me and my sister love Nando’s. We were shopping and really fancied Nando’s. Was greeted and sat to a table in no time. We both ordered on the app, my sister done two orders first order was the new loaded chips then done a second order of her food. When she done her second order I put my order through. We got our glasses for our re-fillable drinks only to find my one had lip stick stains only- only noticing once I had a sip 😩 it was on the opposite side. Anyways let someone know and he changed the glass. My sisters second order came (she originally orded the loaded fries first so we could share them) and I was stil waiting for my food. I had to ask for my food and then it was brought over. We were sat by the kitchen and could literally see all the food waiting to go out. It wasn’t hectic busy in there so didn’t understand. Half an hour after ordering I decided to ask for my food and a lady was polite and brought it over. But half an hour after ordering and like 20 mins after my sister got her food. I don’t know why it wouldn’t come together. The first order my sister done she got it after like 40 mins. But my halloumi I orded with my meal I had to ask the lady again as it didn’t come together. I just didn’t understand why a lot of food was waiting to go to tables but no one seemed to be around. It’s a shame really because we really enjoy Nando’s but I’m feeling abit let down from this experience. A dirty glass, Having to ask for my food twice when I order it together on the app. Also outside the shop floor Ino it’s not really to do with inside but if it is raining be careful as it gets really slippy. My sister slipped and nearly fell and she had good grip trainers on. But the chicken was really good, probably one of the best chickens we have had...