Attraction Tix — Attraction in Birmingham

Ordered tickets online whilst sitting on the Loire as a treat for my kids and God son. All details entered, payment made, bank confirms transaction. Email received. Returned to camp, no signal turned off phone. Paddled to car in morning, drove to Paris, suprise kids with my previous nights secret booking. All excited, even me! Arrive Disneyland 45 minutes before opening discover email does not contain ticket reference. Try to call, Attraction Tix not open! Check bank, money definitely taken. Wait for Attraction Tix to open. 4 calls later, no tickets. Definitely no error on my part. Company refused to provide the tickets. Would only arrange a refund or tickets for another day. Tickets at Disneyland Paris £30 more per person per day than I had paid. 3 oldest kids and I managed to scrap enough between our cards for them to enter. God son and I had a miserable day. I see my God son every 2 years because we live in different countries. Wrongly he blames me and Disney. Attraction Tix should be ashamed! The company did arrange a refund to my current account but 3 hours had passed and my God son was on his way back to Denmark! Too little too late. So Attraction Tix agreed to find out what had gone wrong with their IT systems and then formulate a compensation offer. 2 weeks later all I have received is an invitation email to write this review! What I would appreciate is £30 compensation for each of the 3 kids who we managed to buy tickets for plus £20 each for the hour and a half they missed due to late entry. All return transport and entry costs for an adult and my God son to travel down to Paris from Denmark, hotel before and after. That would compensate us to the level that we received what we paid for. It doesn't cover the disappointment and wasted time. If I here anything from the company I'll...

Our Disney tickets were cancelled due to the pandemic and I requested a full refund.

Attractiontix is enforcing a cancellation charge on our tickets which was originally £400, but as a guesture of good will dropped to £250!!! If you contact Disney directly, they are reimbursing all tickets to 100% of the value, which begs the question as to why Attractiontix are still charging such a ludicrous amount!

After countless emails, also quoting their terms and conditions which clearly states they will refund in full if arrangements change and it is the providers / their fault (which in this case, Disney was closed at the time of our travel), yet they continue to reply with their cut and paste response and will not budge.

They have offered us to transfer the tickets to 2021, but that is not a possibility for us, nor is it convenient. Its one thing to rearrange a ticket for the UK and expect the customer to go, but it is another thing to expect us to hop on a plane to Florida to utilise the ticket!!!

No one was expecting this pandemic, and that is exactly why we did not take out the protection plan. We would have continued to travel in March if it wasn't for the boarders closing; our intentions were to go and have a holiday of a life time.

It seems very heartless to take money from people in these strained times, when their dream holiday has already been crushed and all other operators are adhering to their terms and conditions by refunding their loyal customers with the full amount.

Attractiontix should be ashamed of their selves for using this time as an opportunity to make money out of those who are...

Not happy with your website at all, Tried to purchase tickets a number of times paying via PayPal and it timed out each time, when my tickets where finally purchased the drop down box changed it from 1 day 2 parks ticket to 1 day 1 park ticket for Disney land Paris, the email for the tickets wasn't sent until we landed in Paris the day after so this isn't something I noticed due to the stress it caused me booking the tickets. When we got to Disneyland we used the tickets via the email so it was scanned easily at Walt Disney park, however when we went across to the other park and they were scanned we were then told it was just a 1 park ticket, Disney were really helpful and asked us to email them your confirmation email with the tickets attached and they would simply upgrade them for us. Unfortunately your tickets dont have a price on them, that meant Disney had no price to upgrade so instead of being able to just upgrade them and us pay €17.00 different each we had to buy another 2 tickets for the park which cost us €178 euro, after it taking us 3 hours to get to Disney I cant tell you the stress and anxiety this caused myself and my partner, not to mention the loss of money, worst website I've ever used to purchase any kind of ticket and wont be...