The Big Fish — Restaurant in Birmingham

I thought living near a fast food establishment would prove advantageous. Wrong. Where do we start?

Customer service: Are you hungry and would like some fast, and easy food quickly? Look elsewhere! (Plenty of shops all along Coventry Road, and small heath) you will be lucky if the phone is answered to take your order. The shop when first opened was excellent. Now you have extortionate prices, and atrocious customer service. I ordered my food today 30 mins to collect it at a less busy time of the day. I walk in and report my order. Im met with a blank expression by the catering assistant, as he hurriedly prepares my food. Another 15 minutes wasted as other, competing orders took mine. Not the first, second or third time. This review is my final purchase from this business, and I will redirect my hard earned money elsewhere. For me, the shop is more focused on profit and uninterested in delivering a quality service to its customers. this is evident through ignoring orders, extortionate prices and terrible people skills.

interestingly, (while situated in the middle of small heath) The shop appears more to be a mosque or some sort of sect-adherent food centre. It doesn't feel like a chip shop (You walk into multiple TVS emblazoning saints and religious figured revered by the shop owners) it's just all a little strange I guess for a dining experience (even from someone who is religious like myself - again this is a food business in the UK - just setting the expectations here) so this should demonstrate that?

If you order through Ubereats, you might spend a good 30-40 pounds for soggy food that is delivered dilapidated an hour later. Again, I have had multiple experiences with this business, and I am not commenting frivolously or in jest. The majority of positive reviews are strangely co-incidental and positive. (I am business manager and I know how a business should be run - There is no way these reviews are indicative of true customer experience)

The shop is always swarming buys despite the poor service (The 20,000 somewhat Small Heath population clearly just want an on demand service as opposed to one of quality like me which is just as well) I wonder how their reported tax return to HMRC aligns with their actual profit. Interestingly, they only take cash. I will leave that right there for you to decide.

Food: Is not bad. but what you have to navigate to get it? Nope.

a...

Please avoid!!!! My household had ordered from Big Fish on the 8/06/23 at 5:45pm through Uber Eats . Everything was going well, it then said 25 minutes past 6 that it was meant to be arriving. 25 minutes have went by, now saying an extra 15 minutes. 15 minutes have went by and it’s still not here. Then said 30 minutes. So we’ve tried to ring the restaurant about where our order is or if the driver is on the way, as soon as I told him that, he ended the call, and then when I tried to ring back again, he answered it, then ended it straight away. 30 minutes past & then it said 20 minutes. It arrived 5 more minutes more. The delivery driver was nice & respectful. He felt really apologetic & non stop said sorry. He said there was a crash on the COV road which is fake because my boyfriends step dad has just went up to big fish to complain and said that there isn’t no crash on the Cov Road on his side or the opposite way. When our food came, I had a zinger burger with an hash brown, and the chicken was hard as a rock, I was hitting my chicken against the plate & it was that hard, large chunks of this chicken were coming apart. There was also a crunch and a little thud to it. My chips were cold as if they were just put onto a container and left for half an hour. There was no salad which I had ordered salad on my burger. My boyfriends burger was the same as mine ( we had the same ) my boyfriends step dad ordered chips & masala fish. It was freezing cold. My boyfriends mom ordered a chicken and mushroom pie with chips & it was that cold, it was as if they’ve taken it out of the freezer and just put it in the bag. Not heated, nothing. It was that cold I could press my finger onto it & it would show my finger print in the ice on top of it. PLEASE PLEASE AVOID. I used to order from here atkeast a year ago, it was very good food but the customer service was rubbish. I will definitely not be ordering from here again. I think it is very disgraceful how they can put frozen food in a bag that apparently were able to eat. SELFISH. As I said,...

A rating of 0 out of 5.

Went with my wife and two daughters, they trnedt religious nasheeds up so loud by just us but there customers could barely hear them when ordering an they refused to turn it down if anything turned it up, VERY RUDE!

Think about other customers who are not so religious, or some who are dtferedif religion, not very diverse, plus think about little babies too with such loud horrible noise blaring at them.

The iebab was dry and stale, and the masala fish i swear was rotten, didn't Tate like fish, tasted weird, maybe it was off,.....and maybe they sell out of date food and rotten fiidyocustomers they don't like, BOYCOTT THIS PLACE PEOPLE!

They refuse to let you pay by card and cash only so they can avoid taxes, it's called FRAUD! ,and they think they can get away with it. and then to top it off they sell you old rotten food and ingredients thinking they can again get away with constiantly ripping off customers but soon as a customer does it to them they don't like it, double standards, for the FRAUD alone this place needs shutting down, never mind the awful food , rather eat from a local...