Wingstop Birmingham New Street — Restaurant in Birmingham

During our recent visit to Wingstop, our food experience was somewhat underwhelming, but the exemplary service provided by Isam and Tori made our day.

Food: 3/5

The wings offered a good variety of flavors, but they lacked the crispiness and robust taste we had hoped for. The sides, including fries and coleslaw, were average and didn't stand out.

Service: 5/5

Isam and Tori were outstanding. From the moment we entered, Isam's warm and welcoming demeanor set a positive tone. He was patient, helpful, and knowledgeable about the menu, providing great recommendations.

Tori was equally impressive, ensuring our orders were correct and addressing any concerns promptly. Her friendly and attentive approach made us feel valued and appreciated. Additionally, Tori’s good looks complemented her professional and warm demeanor, adding an extra touch to our positive experience.

Even when there was a minor mix-up with our order, Isam and Tori handled it with professionalism and efficiency, turning a potential negative into a positive experience.

Overall Experience: 4/5

While the food was just okay, the exceptional service from Isam and Tori made our visit memorable. They truly went above and beyond, showcasing the impact of excellent customer service. Thank you, Isam and Tori, for...

I got delivery so I can't rate the atmosphere, I ordered the Korean bbq wings, atomic wings and buffalo ranch fries.

Korean bbq - i ordered this by mistake, I am not a fan of bbq at all so I didn't like it of course but the wing itself even without the sauce it was dry, it wasn't what I was expecting after all the promo I've seen.

Atomic wings - this was also dry and I also have no idea why this tasted like bbq? Ofc my bad luck, but these wings were also dry without the sauce and not sure how to explain it but with both tje wings it came out in small dry chunky pieces?

Buffalo ranch fries - these were nice and very nicely seasoned however it had too much paprika or whatever spice seasoning they put on it in my opinion. But the ranch sauce defiantly made it much better and it was satisfying.

These foods weren't very filling but presentation was nice as well as the packaging.

Overall it was a 3/5

I will be trying it again with correct...

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I had the pleasure of dining at Wing Stop recently, and I must say, the service provided by Adham was exceptional. From the moment we walked in, Adham greeted us with a warm smile and made us feel incredibly welcome. Their attention to detail and genuine care for our dining experience truly stood out.

Throughout the meal, Adham was attentive without being intrusive, ensuring our glasses were always filled and that we had everything we needed. They were knowledgeable about the menu and provided excellent recommendations that made our meal even more enjoyable.

Overall, Adham made our visit to Wing Stop a memorable one. Their professionalism, friendliness, and dedication to excellent service are commendable. I highly recommend dining here and experiencing the outstanding service provided by Adham.

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