Grounded Bedminster — Restaurant in Bristol

As much as I'd like to give this a rave review, I'm being generous with three stars. I complained ages ago about the music being terribly loud even during the day, and they do seem to have turned it down a bit, so I applaud them, as it was just horrible and impossible to relax. But all the comfy sofas seem to be right next to the speakers so it's not great. But I'm sorry, the customer service is rubbish. The staff are normally sour faced , arrogant and rude.(they may just be very stressed but it's not nice). A couple of times I've just walked out because at the till I get a "yes?" with a scowl rather than a smile and a how can I help you? I also dont like they way they always ask you where you are sitting when you have no clue where you would like to sit at the point you order. It is very pressurising and then you fell like you have to sit where you said you would even if you change your mind. The waitress nearly took away my drink when I went to the loo even though I had left my couat there on the seat, but she took my coat and thought it was left behind. That's NOT responsible it's pressuring, I wasn't in the loo more than 3 minutes! A customer on their own should be able to go to loo without having drink taken away! anyway, It would make more sense to employ a number system like they do in other cafes, just give you a number label to put on your table for your order. I have never got the impression they actually value me as a customer, even though I go in there quite a lot as its the only place to get a soya latte in the vicinity. It'a often also full of kids which run about screaming and being a pain in the arse and screaming babies and mummies talking whatever drivel mummies talk . But hey, who gives a toss when everyone else thinks its...

Friendly and welcoming. Great atmosphere, relaxing and comfortable with sofas, tables and bench seating. There's also a garden at the back. Usually a selection of local artwork on the walls for sale too. Great choice on the menu and staff more than happy to customise the options for you. Prices are very reasonable and the food well presented, well cooked and served promptly. The loyalty bonus card gets you free drinks if you're a regular too! Our go to choice if we're in the area. 22/11/21 Update. Oh dear! What a strange decision. The new menu has been launched with a really odd twist. There is no longer ordinary toast available on the breakfast/brunch menu! The only option now is muffin or toasted sourdough. Will eateries please stop toasting sourdough, it turns perfectly tasty soft bread into some kind of building material that's virtually inedible and hazardous to teeth!!! How can you have a breakfast/ brunch menu and not include just ordinary toast? This bizarre decision seriously limits our options and consequently we shan't be frequenting Grounded any where near as often. Bad move guys, it's cost you two stars! 13/06/22 Update. After a long break common sense has prevailed and ordinary toast has been re-instated on the breakfast/brunch menu! We discovered this when we dropped in after a long absence due to the toast fiasco. Glad to see normality has returned and now we may well drop...

This was my first visit to Bedminster Grounded, and unfortunately, it will also be my last. The woman behind the counter seemed fairly new and struggled with the register, and there was no assistance from other staff members. When our order arrived, it was completely wrong. The salad was brown, the sandwich had no meat, and the coffee was cold. While we were sitting there, the cook came out of the kitchen for a cigarette outside with what seemed to be the manager. I’m not picky about how people dress, but as a cook, I would expect a certain standard of hygiene, which was clearly lacking. It’s a shame, because the other Grounded locations in Bristol...