Milk Bun — Restaurant in Bristol

Went to Milk Bun with some friends for dinner a few weeks ago, and sadly, it was a little disappointing. The food itself is pretty good - I expected it would be a bit more exciting, but it was reasonably tasty. However, what really made it a not particularly enjoyable evening was the service.

I’d pre-booked a table about a week before visiting and had stated that we’d need a high chair, as we had our baby with us. It was early-ish on a Saturday evening, so I expected it to be quite busy, so thought it best to book. When we arrived, we’d been put in the front window, which was a bit of a squash with a pushchair, but we went with it. The server was a bit terse and wanted us to order almost as soon as we sat down. This seemed a bit odd, but it became apparent why near the end of the meal.

The food took a very long time to come out - about an hour after we ordered - so by the time we’d almost finished eating, we’d been there an hour and a half. The server came to take our plates and then decided to tell us he’d need the table back in 5 minutes, as he had another party that had booked it, and handed us the bill. We were a bit taken aback at this, as you’d expect someone to inform you at the beginning of the meal that there was a time limit for the table. We finished our drinks and paid up, and he practically pushed us out the door, as the new party were waiting just outside. He was really quite rude overall. To make things worse, there was a service charge that wasn’t highlighted on the menu, which I think is a bit cheeky.

I’d been looking forward to visiting Milk Bun for a while and had expected a much better experience, but I don’t think I’ll be revisiting any time soon. If the food had been a bit nicer, I might have given it a go, but i must admit, I’ve had better elsewhere and wouldn’t want a repeat of the service we received. What a shame!

UPDATE: I had a comment from the Manager at Milk Bun a while back to say get in touch so they could sort something out for us, so I dropped them an email. Reader, they never...

Went here on Friday the 1st of September, we were having a stroll around Clifton and saw Milk Bun! We've ordered from Milk Bun a few times before and have always enjoyed the food we received. We sat outside around 8:30pm or just before as the weather was a nice temperature. The waitress was quick to help and took our order. 2 Burgers and shared fries (The pulled pork fries special they had going for the day) for drinks we only ordered water as we didn't really feel like anything to drink. We were sat waiting for 50mins to nearly an hour for the food. I had to chase the status of the food after waiting 40+mins. They said it would be another 5minutes but unfortunately it was another 10. We decided to move inside as it started to become cold and the waitress asked us if we wanted drinks on the house, we took a look but we weren't really wanting any drinks as we would have ordered some when we initially ordered. A bit frustrated my partner asked for a discount on the bill instead as we were enjoying our time but the fact that we had lack of communication on our food and that we had to move inside and still had not received our food just ruined our time there. Plus others who had arrived after us were already eating their food, so it just seemed like it was forgotten and takeaways additionally seemed to be prioritised observing the handful of drivers that came through during our wait. When the food arrived, it didn't taste as though it was recently made and we've had the same burgers before when ordering and they were much better! It's a shame as we do like Milk bun which is why I've given 3 stars but I think for now on I'll stick to ordering for delivery. We received a discount on the food which was nice but it was just an...

We visited for dinner and had high expectations but sadly these were not met. When arriving for the 5pm dinner service we were greeted by staff sat smoking in the doorway which, don’t get me wrong they’re entitled to have a smoke but it would of been nicer if they didn’t do it right outside the doorway - considering there is a lane running alongside the restaurant. We were the first table in for dinner and our food arrived in a timely manner which we were impressed by however, the food was Luke warm at best. We would have requested this be sent back but we were very hungry and looked past it as we had purposely not eaten much in anticipation for the venue. When my boyfriend had a taste of my burger, the experience was quite different from his because his bun was over toasted and tough. The sides and portions however, did impress us; but for a burger restaurant, that shouldn't be the only thing to impress. Finally, even though the table is reserved for an hour and a half, the staff simply handed us the bill without asking, and I hadn't even finished my drink. We arrived at the restaurant at 5 p.m and the bill was delivered at 5:47! Although not impressed by this it was the iPad which was presented almost straight after at the table asking for us to pay (assuming we were ready) making us feel extremely rushed when I still had not finished. Furthermore, there was already a 10% service charge applied, to which the customer should have the opportunity to determine whether the service was worth a 10% tip. This, along with the feeling of being rushed puts you in an uncomfortable situation. Although some positives it was hard to overlook the...