Noa Japanese — Restaurant in Bristol

Absolutely appalling customer service, I’m still reeling! After we arrived we were instructed on how to order using the table app and given the password. My partner’s phone does not work with QR codes, so I ordered for us and my friend ordered for herself. Our order seemed to go through fine, but my friend’s phone showed up an error so worried it would double order if she refreshed or went back she called the host over to try and explain.

The host didn’t really let her explain and started pressing on her screen (not covid friendly but that’s not the start of it), it seemed to had gone through and my friend made a comment of “I just want to make sure it didn’t order twice” but there was no real response so thought it was ok. A few minutes later two plates of cucumber maki came out which instantly sent alarm bells as there should had been only one. My friend instantly tried to rectify the situation and spoke with the host hoping to stop it before the rest of the order came through, who was extremely rude and kept repeating that the kitchen has already cooked the food! We tried to calmly explain what we think had happened, and that was why we called her over when we thought there was an error on the app but she was having none of it and tried to force us to take the extra food “you can take it home!” “It’s cooked now, it’s not my fault”

Honestly we tried being as respectful as we could but it got to the point we were close to walking out, she was getting very angry with us and expecting us to pay the extra £15 for the double order.

We explained how we understood it wasn’t her fault, but it wasnt ours either and that we had tried to explain when we called her over the first time, she was only interested in agreeing it wasn’t her fault, and that we should still pay for the extra food.

I understood that it might had been confusing that there were three receipts and three of us but I also tried to explain why my friend had ordered her food on her phone and I had ordered two lots of food on my phone because the QR code didn’t work on my partner’s and her response was “why not?”

At one point I said to her “We can’t afford to pay for a meal we won’t eat because of an error on the app” and her response was for us to take it home and eat later (not for free - which we didn’t want/expect anyway!)

In the end, after a lot of her raising her voice to us and interrupting us she finally agreed to stop forcing us to have the extra order, which she was clearly not happy about as she stormed back in the kitchen and where we heard lots of shouting. The entire meal was completely ruined, as it was a quiet period anyway the atmosphere was really tense and awkward.

The whole experience ranges from completely bizarre to infuriating. I simply did not have the fight left in me when I saw the service charge that was enforced at the bottom of the bill, we just wanted to get out as...

Where to begin on the worse hospitality I've ever experienced. And worse than average Japanese food (cooked by Chinese chefs). The main waitress was awful. Shouting at customers to leave their table because the restaurant had over booked themselves, shouting in Mandarin at all of the staff and chefs, grabbing another waitress who spoke better English by the arm and dragging her over to our table when THEIR QR code system was failing to order correctly. We ordered as they told us to, scan the QR code, order the food. We did this but we got an email saying it went through as a collection instead of eat in, despite the online ordering never having an option for collection or eat in. This error also happened to numerous customers that night as well. We told one of the waitresses about it who came back and said it's okay, she'd sorted it. The main/head waitress (the awful one) then began to shout at us loudly for ordering it wrongly, when it is their system not us for the error then stating we did not get the right to Eat out to Help out because of this. We wanted to leave at this point and said just cancel it, we're leaving. Next she says she cannot cancel it or give a refund so we have to eat in. Anyway, after all this is going on which took about 20 mins because of their lack of social and hospitality skills and running around like headless chickens, the food came, so had to stay and eat. Food was poor, no flavour, no soy sauce on the table, no wasabi, just absolutely nothing authentic. Crispy sushi was okay. That's it. My partner eventually was able to get a refund the NEXT DAY, at an inconvenience to us. The head waitress needs to be sacked or re-trained. Never in all my life have I been treated in such an appalling manner in a restaurant. We are the paying customer. This is not British custom at all and would not go back to this place if someone paid us. Diabolical. Despicable. I'm currently in the process of contacting every local food agency that awarded them credits as this establishment does not deserve them currently. The new management need to shape up as they will lose customers at great...

Food was good but everything else was absolute chaos - booking, arriving and paying were all a total shambles.

We made a booking over the phone a week in advance, but when I called later to confirm the time of the booking they struggled to find it. Rather than keep looking, the response was just to put the phone down mid-conversation. Sure enough, when we turned up to the restaurant they had no record of the booking-the notepad was a bit of a mess so this wasnt surprising... After a lot of back and forth we were eventually shown a table (and after a bit more back and forth we got the right number of chairs).

People were being moved around throughout the evening on a constant basis as they clearly had no control over what reservations were supposed to be sitting where, but the way this was achieved was just by barking and ordering people to get up and move - no reason or apology given.

There was also no control over the food and drink coming out- we recieved multiple extra drinks that we didnt order (but were expected to pay for), and staff were literally running about the place trying to keep things in order.

Finally, after paying, we were chased down the road by the owner and one of the staff (the same one who we had paid via card literally 2 minutes earlier), accusing us of leaving without paying. We had to show a screenshot of our mobile banking app to show evidence of payment. So clearly they have no record of who has paid and who hasnt.

The worst bit was that the woman who we assume is the owner was incredibly rude and unprofessional to both customers and staff - she left one waitress really flustered after she shouted at her in the middle of the restaurant - not really acceptable.

The food isn't good enough to outweigh the carnage of how the place is run -I'd only recommend it...