Zizzi - Bristol Clifton Village — Restaurant in Bristol

I visited zizzi in Clifton on Saturday 15/10/2022 along with two of my friends, the guy that greeted us was very friendly, so we had high hopes as this was the first time we had been, however when seated a waitress came over to take our drinks order, we explained that we had only just sat down and didn’t have a chance to look at the menu, she responded with a very rude eye roll and just walked off. We decided to order our drinks and food on the app as we didn’t want her to come back over, myself order a cocktail and my two friends order soft drinks, the same rude waitress came over and proceeded to tell us that we all needed ID even though it was only one person having an alcoholic drink, I explained this to her and she said she would talk to the manager and come back with a response, she didn’t bother coming back which obviously shows that this is not an actual rule but something she chose to make up due to the incident before. Our food arrived very quickly for a Saturday night and the food was nice but no anything impressive, I asked the same waitress for a few mayos as we had a sharer in the middle of the table, she came back with one pot that had about a teaspoon of alveoli in it, the portion sizes were very small on the pasta dishes and the prices aren’t cheap, the desert we had was just two store bought waffles with some banana and ice cream which is very disappointing, overall the service from the specific waitress was disgusting, I work in hospitality myself and understand how stressful it is working on a weekends but I would never treat a customer the way she treated us, she needs to learn to have some patience and smile more because she completely ruined this experience for us but the food was nice just not worth the price. I will also be taking this complaint further and it was unacceptable...

Today, I, my wife, our child and one of my friends visited the Zizzi, Bristol, Clifton Village to have lunch and celebrate my friend's birthday. We entered the restaurant at 14:40, and within 5 minutes our orders for drinks and food were taken by a waitress. Our drinks were delivered to the table in less than 5 minutes. But after waiting so long there was no sign of our food - the restaurant was not busy at all. After 45 minutes of waiting, a staff came to our table, without introducing himself he said he had received our order just now (he read our order, and yes it was our order) and he didn't know why it took so long for him to receive our order! He then stared at us, like he was expecting us to apologise and explain why such a miscommunication between him and the waitress had happened! The lack of communication between the waitress and the kitchen/staff was extremely disappointing. But more than that, the unprofessional behaviour of the staff was shocking. We felt we were not welcome in the restaurant, and decided to leave after sitting in the restaurant for almost 1 hour, without receiving our food.

Today, without any exaggeration, was one of the worst experiences I have ever had eating out (in this case we didn't really eat anything!). The restaurant and the staff ruined our birthday celebration, and we decided to leave the restaurant at around 15:50 with a hungry, disappointed and...

Went yesterday with my mum. Wouldn't usually pick to eat out at chains but my mum had clubcard vouchers to use. When sat down, our waiter promptly brought us over some free crisps and ask what we fancied to drink. I then ordered a pork belly dish while my mum ordered a garlic meatball pasta. Food came in a decent time and a different waiter to our main one offered to grate lots of fresh parmesean onto my mums pasta which was good. However, when i started eating, some of the food in my dish had not been cooked correctly. I let the waiter know and she brought the dish away and then brought me back a new one in about 10 minutes. Unfortunately though, the same problem happened again. Instead of getting an entirely new dish again, i just asked if she could get me a different side dish and she was very happy to do this. Further, once we had finished our mains, she offered me and my mum a dessert each on the house. I got a rasberry and white choc tirsmisu, and my mum had a choc fudge cake. Both tasty and decent portion sizes for desserts. Although the food we chose was not great, and my dish was messed up twice, the service from our waiter was really really brilliant and we appreciated the way they tried to resolve the...