Nando's Bristol - Park Street — Restaurant in Bristol

We thought we'd visit before visiting the theatre, arrived an hour and 15 before our show started thought that would give us plenty of time. I appreciate it was very busy I think alot of guests had the same idea as us. We were shown very promptly to our table, within 5 minutes we ordered our food, small queue but fine. Host was very friendly and happy to help.

We waited an hour for our food, with 2 small children as you can imagine. Nightmare. We actually ended up trying to give them the ice cream while we were waiting, however, the machine was broken. When we pointed this out to a staff member it took 3 people to have a look to try fix it.

At this point we had been waiting 50 minutes for our food. A table of 2 came in after us, browsed the menu and ordered. Within 5 minutes they had their food. We were still waiting. I decided to speak to someone as we were now very pushed for time. We had 15 mins to eat, and walk to the theatre before the show started. The staff member (didn't get her name, but she was wearing red heart shaped glasses) was lovely couldn't have been more happy to help us, sorted our food and 5 minutes later we had our meals. She came and did a check back to ask how the food was but we were now in such a rush to eat. She was very apologetic and asked how she could help and try to better our situation. I explained we had been waiting an hour and I could appreciate they were busy, every table was taken. But still an hour waiting is really excessive in my opinion. She was so nice, understanding, couldn't have been more apologetic. Our food was nice, just a shame we had to eat so fast to make our show so we couldn't really appreciate it as we would have liked, making it a not very nice experience. Such a shame as we do enjoy nandos. We had the sharing chicken fries. I was eating quite fast, so we weren't late. One of my chips was frozen! The rest of the fries were piping hot and I bit down on one, it was freezing and rock hard, hurt my tooth. 🙈 Unfortunately I don't think I'd return to this venue again in a hurry, but if I did and it was busy I think I'd avoid as I'd hate to have the...

Visited the UK with my wife, 6 years after graduating uni, and wanted her to try Nando's as I enjoyed it quite often while I was studying.

However I was greatly disappointed by how we were treated at this branch. Actually we feel we were discriminated against.

We ordered at 5:11pm and waited for our order. We ordered 1 starter which arrived relatively promptly. However our main came about 20 mins after. Unfortunately it was the wrong order. They had made a mistake which is understandable. I let them (I believe it was the manager) know and they took the order back. I would like to highlight that we didn't receive an apology from them at this point.

We waited a further 15mins and the order still hadn't arrived. So we asked one of the staff to check out order. Still no apology at this point as well.

After another 15mins of waiting, food arrived, a total of approx 50mins after we ordered. Still no apology.

We decided to not spoil our mood so we just ate the food.

However, the thing that pushed me to complain in-person and write this review is that, they apologised multiple times (the manager and a staff member) and even offered free things to another English couple because they had waited 30mins... I am not writing this review to get free things as they had offered after I complained in person.

Btw, when I complained, the staff member said he was busy... He only apologised when I mentioned we hadn't received an apology from anyone!

Had they apologised and recognised us, I wouldn't be writing this review.

I've had better experiences at other Nando's. I would not recommend this branch to anyone unless they re-train...

Went here on Saturday and it was one of the worst dining experiences I've ever had. I anticipated that it would be busy and that there would be a delay in getting a table - that was fine. But my partner and I were seated at a table right by the entrance, where the door kept opening with guests coming in and it was freezing cold. Being at the front where staff greet guests, there were often groups of people waiting around right next to our table, practically leaning on our table and making us feel extremely uncomfortable and really putting us off our food as we felt so claustrophobic (and cold!).

I went up to the tills to try and place an order for our food, and was left standing around for about 5 minutes, as even though staff kept walking past me, no one seemed interested in taking my order, and so I had to ask a member of staff after they walked past me for about the 10th time if I could please place an order.

When our food eventually arrived, given the cramped conditions, not only did we have groups of people waiting for a table stood right next to us, but other guests coming and going kept brushing past us. We ate our food as quickly as we could as we were so desperate to leave.

I honestly cannot say I ever want to come back here again, as it was the most stressful, awkward and uncomfortable dining experience...