Wong's Restaurant — Restaurant in Bristol

I went here with my wife to treat her for an evening meal, as she has always wanted to come here for a long time since moving into the area.

We heard of the award winning dishes before, and ordered some to try. The grandma chicken was delicious, and had a lovely aromatic taste that goes straight to the back of your throat. The only downside was the chicken meat itself was very dry inside.

The egg tofu seafood dish was delicious too, as it captured a nice hint of "wok hei" in the tofu.

The plain steamed rice portions were small for the price that we paid. In fact, the prices of the dishes were high in general, though for some of the dishes it may be justified. But the prices for plain steamed rice was too much.

Unfortunately, we could not enjoy the long awaited experience fully, due to the terrible atmosphere we experienced. Initially we were the only two customers in the restaurant. Two of the waiting staff were sat at the other table chatting away.

We did get service that was adequate, but soon after we were served our food another lady sat down at that table and started to give a dressing down to one of her waitresses.

For a good 15-20 minutes, we just heard her shouting and raise her voice. We did not feel this was appropriate conversation to have in front of customers, and perhaps such conversations should best be held out the back or in a proper office space, away from our earshot.

It was overall a nice food tasting experience but a terrible dining experience. Other than the waitress that was being shouted at, none of the other waiting staff were wearing face masks during a pandemic, and they sat around looking idle.

The restaurant interior looks nicely Chinese but any atmosphere was ruined by the loud and frankly very awkward experience of the lady (owner?) shouting at her staff.

We felt disappointed and disrespected by the time we left (the lady stopped her discipline session after another table of customers came in). There are better dining experiences elsewhere, with better cooking, and certainly better behaved...

I ate tonight at Wongs, having been a couple of times previously. Sadly, what distinguished tonight from the two previous visits was that this evening, the food and service were mediocre (2 or 3 out of 5 - having previously been 4 out of 5)

There were two waiters - with one waiter clearing and setting tables and the other single-handedly seating guests, taking orders, dispensing drinks, serving tables, taking payments, and ferrying deliveroo/Uber eats orders from the kitchen to the door like a frenzied madman!!

After being seated, I scanned the QR code to order. Food eventually arrived, but despite asking both servers twice about my drink, I realised my request was quite a way down the main server’s to-do list - particularly with a growing number of helmet wearing delivery drivers congregating by the door.

The food that arrived was supposed to be Hong Kong style sweet and sour chicken - but the batter appeared to be different tones (some dark, some very pale) and the meat was suuuper fatty. After another lengthy wait, I finally captured the attention of the main server who said he didn’t think it was chicken (turns out it was pork/mixed meat). He took it away and brought me grandma’s chicken as an alternative. Finally getting round to making my drink - an iced bubble tea - it was literally a branded coke glass with strong builders’ tea, ice cubes, and dark popping boba. To be fair to him, the server did manage to make it in the blink of an eye and while being harassed by at least three delivery drivers! All in all, the meal epitomised “meh” - twenty five pounds of mediocrity. I hope the server actually gets some of the 10% service charge. If for no other reason than he’s doing the job of (comfortably) two or three...

Mid-week about 6ish, me and the Mrs felt like a good Chinese meal. Wong's looked the part from the street and when we walked in staff was very welcoming. I noticed there was nobody else in there except a party of Chinese people in the back. We ordered a starter then a main (Grandma's Chicken BBC winner), waiter was friendly but seemed dysfunctional. When asked, he described the main as fryed chicken, he couldn't have got it more wrong. In fact it was more like chicken nuggets. We had to prompt him for sides such as rice!!!The food was very disappointing, acceptable maybe 20 years ago but poor by today's standards. Our starter was chicken sweetcorn soup which was ok but a little tastless, as if it came straight from a tin. While halfway through the starter we were asked if we were ready for the mains, I felt this was strange as I had a mouth full of soup at the time. When we had the mains, the boiled rice was clumpy and my wife's chicken blackbean didn't have much sauce and too much onion. My meal was very poor, they should remove it from the menu as the chef that cooked the original BBC winner has clearly left years ago. it was dry and over seasoned completely with salt, I left most of it on the plastic plate. I so wanted this place to be a gem, but it feels to me like the staff even though friendly are in bad need of training in all areas. For example, I asked for a pint of lager (tiger) but I'm guessing they only do bottles because I was charged a whopping £9.20 which is maybe the price of 2 bottles. He should have at least told me if that was the case. Also we had to ask them to remove the extortionate service charge. So in summary the service was poor, as was the food and...