Myself and my partner had a very unpleasant experience today when we stopped by for a beer on our way home. I met my partner after work on the Bridge road where we bought a can of juice from a very reputably shop. My partner had finished his drink but I still had a few sips left. I wanted to stil drink it while it was called as it was a good juice. It was a very hot day and I was happy to stop for a beer when my partner suggested. At first I felt watched by the owner of the pub and another two workers as I was finishing my drink, and then the owner himself came out of the bar and started shouting at me in a very patronising way " Do you realise why I do not allow you to drink staff brought from outside? "
I would not go in a restaurant or a pub with drinks from outside. It was just in the garden in front of the pub at a table. My partner wanted to stop there because he said he was drinking there for long time, and he knew even the father of the owner since 90s or something , and that it was good pub.
I asked the owner " what should I do with my juice, as I would have liked to finish it" He told me "put it aside and drink it later." I explained that I would like to finish it when it was still cold and asked him if he wanted me to leave and go in the street to finish it. And he said "yes, go in the street". I went in the street while my partner finished his beer and I have never came back.
My partner finished his beer quicker than he had planned and then followed me. I felt so humiliated and patronised. The owner of the place could have handled it better. To come and tell me nicer and more discreetly. To explain the policies and rules of the pub and to ask nicely to finish my drink and for the future to know that no out drinks were allowed.
Everybody was watching. We will never go back there. It was not a nice experience. His anger and rage did not show any customer service, or that they care much about their customer. In front of the other customers and staff from the bar. It was not a good example.
We do not recommend the place either but only if you want to be abused. From us is a "No way going back or recommending this place. 👎👎👎👎" Kindest regards, and all the best! Because...
Read moreLeaving a second review as I feel the owners behaviour was totally unacceptable. Reading others reviews following my own personal experience, it seems he uses any excuse to make paying and loyal customers feel extremely uncomfortable. It’s one thing having ‘procedures’ on how you run your business but talking to people in a way that tries to make them feel small and dominated is another. You should not do that to any human. I picked up on his strange behaviour as extremely controlling and rude. If you value your peace then I would avoid this place and the owner at all costs. I was made to feel awful for no good or just reason. And it gave me a huge amount of anxiety at the time. The owner is blunt, rude, demeaning and made me feel very uncomfortable, as a young female just minding her own business while socialising. I remained calm in the situation but underneath could not believe the way this man conducted himself.
Please if you also have a bad experience speak up. I have never known anything like this behaviour, nor do I think he cares to change as sadly similar stories keep appearing over time. However more reviews speaking the truth will hopefully prevent more people having to go through the same experience. If the owner ever reads this, does it make you feel good to upset people just to feel some level of control? Maybe assess the situation a bit better and speak to people with respect and how you would like to be spoken to instead of assuming, judging and labelling people (people who are your customers I might add). It’s your responsibility to make the people that chose to come to your establishment feel safe within your walls, not feel so uncomfortable that they never want to set foot...
Read moreThis pub has the most obnoxious and racist owner that I have ever met. A friend of mine organised a farewell do for me and my family where we had some children and adult. The private area of the pub was booked from 5.30 to 7.30. Each time we ordered drinks or food the service was rough as if they were paying for our orders. The Staffs were not friendly to many of our guests. The children also informed that the Staffs were rude when serving them the food. Nobody in our party was drunk and everyone was decent. We cleaned the venue and wipe off any spilled children's drinks or food. As usual, there was slight food /pizza debris on the floor but nothing abnormal. The owner was rushing to set the place for his next guest, and we were caught by surprise with his racist remarks which stated , Is this how you people have dinner??. There were still guests present and everyone was shocked. He even introduced himself and said I am the owner!. Such an arrogant and ignorant human being. To make matters worst he said it infront of my child who has special needs. Feel free to contact me directly for further...
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