Café Turquoise — Restaurant in Canterbury

First time I went the guy was lovely i it was a brilliant experience. The second time my girlfriend went into the toilet which has a sign on it displaying that it is a toilet and even has instructions on how to open the door. My friend who spent £10 had finished paying and I was waiting for her and I said to him I’m just waiting for someone to finish using the toilet. He then says it’s not a public toilet which if a toilet in a cafe has a sign on it displaying that it is a restroom you would think it is for customers . If it is a private restroom at least put a sign on the door. My friend that had just spent £10 sat down to enjoy he’s food and the rude man said “it is takeaway you said takeaway you can’t sit” even though he never asked takeaway or eat in. When my girlfriend left the toilet he then proceeded to give us a 5 minute lecture on how it’s a private toilet and insulting us even though it had the appearance of a public restroom and no indication that it was not for customers. The first time I went the guy was really nice the second time it was a different guy, he is the larger one...

What an unwelcoming owner. We had literally hardly got in the door when we were asked what we wanted. There was a huge array of cannoli in the window so I asked what flavours they were...his exact words were (sarcastically) "there are 13 different flavours do you want me to name them all?!" Well yes I did actually so that I knew what my options were, but he didn't tell us what any of them were so we just chose one that looked like chocolate. He was very friendly to locals but not tourists, an example of his bias is that there is an "out of order" sign on the toilet door but I sat and watched a regular customer put her hand on top of the mirror and take down a key which she used to open the toilet door, use the toilet, then replace the key!! It's obviously not for tourists! In conclusion it looked lovely on the outside but was ugly in every way...

Awful service felt like I was being discriminated against!!!

Exactly the same day last year we visited in a group of 5 and bought a box of macaroons. I remembered it tasted nice and therefore when I visited Canterbury Cathedral again I came and would like to get a macaroon again.

This time we went into the shop and asked for the price of a macaroon, the guy pointed us to the menu and asked us to check ourselves. It clearly stated 2 pounds each. We chose the favours and ordered 2 pieces. Then the guy said we could only order a box of 8 or 12 with the WORST tone and facial expressions. How come it didn't mention on the menu and the refused to communicate? Why as a customer I need to face this attitude? We did not order anything and we WILL NOT...