Côte Cheltenham — Restaurant in Cheltenham

I was on a date here last night and unfortunately we were really let down in terms of both the food and the service. We ordered a cheese soufflé each, some dauphinoise potatoes, and creamed spinach, and while it was all kind of okay, it wasn't really restaurant standard, particularly at a slightly higher price than most other restaurants. The soufflés were quite eggy-tasting and had the consistency of a pudding more than a soufflé. They were meant to come with a cheese and chive sauce, which turned out to be cheese and mustard instead and obviously had quite a different taste to what was expected. The dauphinoise potatoes were quite dry and not even the quality of what you can get at a supermarket, while the creamed spinach was very bitter (although, not having had spinach cooked that way before, maybe that's normal).

What really let down the experience however was the behaviour of another table and how it was handled by the staff. There was a group at the table next to us who were blasting something out on one of their phones and taking video and phone calls on speaker, all talking a decibel away from shouting. I asked a member of staff if they could get them to keep the noise down and was told they had already asked more than once. Back at the table, I tried asking them myself and the woman whose phone was on to watch TV (all late middle aged people by the way, not a single child they were trying to entertain) became really hostile and rude. We ended up moving table and the staff were apologetic and comped our drinks, but really that group should have been asked to leave. It's just disrespectful to their customers to allow people to behave that way in a restaurant that is usually quiet, all to make a...

If this was based solely on the food, it would be 5 star hands down. The food was incredible and the wait times were good. However the service and attitude from the front of house team in light blue shirts was appalling. I specify this as the guy in a black shirt was great, very receptive and kind. However the staff in the light blue shirts just gave off a terrible nonchalant and pugnacious vibe, one short young lad in particular was just strutting about rolling his eyes, when he brought our food to the table he just yelled it then dropped it in front of us and off he went doing the same thing to other tables shouting, that was the first annoyance. The older fella with glasses in a blue shirt just couldn't have a care less, when we asked for the bill as we'd been waiting for it for about 25 minutes you'd think I asked him to hand over his life savings, frowned yeah and waved his hand dismissively at us then once again, rolled his eyes with the same sarcastic demeanor when we asked to split the bill, it's just unnecessary. I understand it's busy, but you cannot tar all customers with the same brush and you should never take it out on them, especially when they've don't nothing wrong and it specifies they're out for a BIRTHDAY on the booking... All in all, the food was amazing so that was the saving grace, the restaurant itself was really nice and well kept. Serving staff in the light blue shirts need a serious attitude adjustment which is more apt to a finer restaurant, you're not working at mcdonalds. Make an effort, manners cost nothing and might even earn you tips! Will try other Cotés, won't ever...

I hope this place goes up in flames, at least the food would be cooked for once. I would not wish my worst enemy to visit this côte brasserie. You would struggle to find worse food in a prison. Our steaks (if even from a cow) were absolutely appalling and reminded me of when I bit into a road kill squirrel as a dare. We witnessed a full happily married family break down in tears with the father/husband abandoning the wife and two young children because they were willing wait another three hours for their uncooked horse steak. When I was making my way down narrow and dangerous staircase I heard a screaming and banging noise coming from the antique elevator. Upon a closer inspection, it was lucky I did hear it as I single handedly had to rescue a poor French waiter from the lift after the doors refused to open and the lift refused to move. In hindsight, I would have liked to be stuck in that lift as at least I would not have to have set eyes on the lump of fatty roadkill that was my £30.50 Fillet steak. I will never visit again and I hope the whole Gloucestershire district will boycott visiting this horrible...