BrewDog DogHouse Edinburgh Bar & Terrace — Restaurant in City of Edinburgh

We recently stayed here for one night and everything and everyone was amazing upon arrival. The front desk girl is phenomenal. We decided to have dinner here after checking in and after waiting a bit for someone to take our order so I went up to the bar and asked the girl there if we could order food. She said okay and asked what we wanted but I didn’t have the menu with me and asked if she could come to our table to take our order. Clearly bothered from the 3 steps to get there she answered us very bluntly and quickly and looked soooooo bothered. So I said ‘You look bothered, is there an issue?’ She she no but that she was ‘taken aback’ when I asked her to help us. We struggled through our order with her and she left and went back behind the bar and started crying and then started talking about us right in front of us to the another staff member. I just can’t even believe this happened, it’s a customer service atrocity. My partner feeling bad went up to her to see if she was okay. This went on for a while and with everyone involved it made us so incredibly uncomfortable and ended up ruining our night. The strange thing is that no one really apologised, I’m not sure if she was just having a bad night or I wasn’t allowed to her ask to help us but after the hefty price of our stay and meal, the manager simply said he understood and offered us breakfast (which we already paid for). He said if another staff member hadn’t already went home early he would have sent her home. We still can’t believe this happened and left with such a bad feeling and bad impression. So my question is, what is the cost of a ruined night on our last day...

Visited here on the 21 June 2024. I gave 5 stars for service. The guy helping us was really attentive, trying to find us a booth. We were a party of 4. Ordered the dark black beer which was delicious. Saying we wanted to eat, one of the girls told us there was more seating upstairs, we went upstairs only to be told it was a private function. So, went downstairs again. Looking at the menu, wow, its complicated, now, bearing in mind i was the only English speaker in our party and had to translate everything on the menu. So, we decided that we would just have a couple of sharing dishes of chicken wings. Look at the menu for the chicken wings. Step 1 Choose size (3 options) Step 2 Choose flavour, ( 3 flavours)Step 3 Choose your wing,,,,crispy buttermilk, beer battered, cauliflower, temple of Seitan , Whattttt? what the hell is that? So, i've got to translate and explain all this to 3 people. This is getting to be hard work. Keep the menu simple for all your foreign customers. Anyway, the wings came after a 35 minute wait and to be honest, they were not good. We drank the excellent beer and went to the railway station for a butty. This is just a bit of honest feedback that you guys ask for. So, keep the menu simple and in plain English. The front of house guys do a good job. The beer is good but the chicken...

Needed a place where we could chill out with a nice beer out of the rain, and I've been wanting to come to this particular brewdog for ages.

Main bar area has either booths or tables, and the front of house team are the best, mixing a good knowledge of the beers with a friendly and welcoming demeanor. Large windows across the front make this a lovely light drinking spot during the day. I didn't get up to the terrace, which on paper sounds like it would be quite nice in summer.

We didn't try food, but what was being delivered to other patrons looked great, and importantly the beer range was spot on.

Basically, whatever you're doing on or near the royal mile will be improved with a visit to this place!

Now sadly, there is a negative, and it's a big one. In my usual coverage of suitability in a zombie apocalypse, I'm not convinced that this place fares well due to the big windows, which I fear would be very hard to barricade against the undead and even worse against raiders. That said, due to its slightly out of the way location, you may find its reserves of beer and snacks unmolested in the early days of survival so it may be worth a quick visit to keep you going while you set up your farms...