I have come here a few times and it was lovely, I usually just get an iced americano. However, I decided to try a new latte they had, the biscoff latte. When I received it, it was quite literally white with no coffee flavor. I went and asked whether this drink had coffee in it (because I had been to one other place before that sold flavoured lattes with no coffee--if they said no I would have accepted fault and that's it), but I was assured it did. I said that in that case I thought there was a mistake because it was literally white and tasted like a glass of milk. They said they would add an espresso shot, but then they wanted to charge me for it after they gave me the drink. I told them they did not inform me they were just charging me extra rather than remedying the mistake before they did it. They gave the impression they recognized the mistake and would fix it. I said I would not pay it nor drink it. So they decided to throw away a 4.50 drink in the trash, make a new one without the espresso shot and give it to me. They spent around 5 pounds on this issue because I did not want to pay .50 to remedy their mistake. This was definitely a wise managerial decision. The math adds up. Good job.
I watched them remake it because I genuinely thought they had forgotten after 20 minutes, so I went back to the front. I watched how the full shot of espresso is not actually put into the drink because they over estimate the amount of milk into the glass and then there is not enough room to actually fully pour in the espresso and biscoff mixture. They add about 1/2 a shot of espresso into the latte--which I presume was more than what they had put in the first time. If you want to pay 4.50 for a glass of milk and half a shot, this is the place to be. That's why it tastes like a glass of double cream with barely any sweetness and no coffee flavor. Maybe the watchful eye made a difference because the second version at least had some coffee flavor the first two sips. So...
Read moreDEFINITELY AVOID. We ordered some vegetarian tarts (broccoli and potato) and they were chewy, dry and tasteless, and definitely nowhere near an appropriate portion size for an adult lunch (and £8.40, so jolly well should be!). The pastry in particular was awful, and weird not to have at least a few leaves on the side when eating in. When we raised this with the staff they said it was nothing to do with them (I guess they buy them in) and when asking for a manager we were told they work in a different building. No understanding of basic consumer rights or even basic customer service, and as other commenters have said it seems like they have had very little training at all. The staff that are there should not be left to run it alone, it's not their fault and the management should do something about this. So many bad reviews you'd think they'd take...
Read moreReally disappointed with this place, I ordered a ham and cheese croissant and a decaf pumpkin spice latte, the latte was just warm and didn’t taste much of pumpkin spice just overly sweet and the “ham and cheese” croissant was horrible, a tiny burnt croissant with one slice of burnt prosciutto ham and cheese spread that tasted like nothing. Staff didn’t really seem to be present or very perceptive, on of the waiters hovered over my friends infant son with boiling hot water very shakily and kept putting things down right in front of the infant including the boiling hot metal teapot. One of the staff asked if I would like my cakes in the same bag when I was leaving I said not separately please and he just put them in the same bag anyway. There was also flies everywhere The cake selection was okay but it was definitely overpriced...
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