Chippy Junction × Chowrasta — Restaurant in City of Edinburgh

Ordered through uber eats at 2am but the restaurant have their own delivery partners. order arrived at 3:10am after much unnecessary hassle. order was due to arrive between 2:20am-2:40am. after 2:20am the uber app was telling us to phone the restaurant if it hadn’t arrived yet and so we gave it till 2:30am and decided to phone. As the call was answered, my friend started by saying we had placed an order blah blah blah and was very bluntly cut off by the man on the phone and told our order was just being handed to the driver. Fast forward to 2:40am, food still not here (the restaurant is about a 5 min drive) but we didn’t think too much of it as we thought they may have had another order to drop along the way. got to 3am, still no sign of our order so we phoned again and were met with the same rudeness, being cut off and talked over. We were told the delivery driver had been to the address and tried to phone us 3 times however it is my dad’s (who was at home asleep for work in the morning) number that is connected to the account. For that exact reason, we had went and sat down at the main entrance of our accommodation (massive windows and doors with windows that lookout right onto the street) when we had placed the order and not once did we see a car pull up. we were told by the restaurant man that we had to wait a further 30 mins, which obviously I was understandably not happy with. and so he told us to phone the delivery driver. The restaurant man also told me to “wait” while he started having a conversation with someone else when i was in the middle of speaking and trying to sort the issue, and so i hung up because he was taking so long and we were trying to phone the driver. Once connected to the driver, he was telling us how he’d already been to the address and we explained the situation and told him that he definitely hadn’t been to the address. I even put in the delivery notes “it’s the student accommodation on the corner” because I know the area can be confusing for delivery drivers, not my fault if he’s ignored that. after a few minutes of going back and forth and not really getting anywhere, the driver abruptly hung up on us. The restaurant owner had phoned me back and I let him know I was not happy with him or the delivery driver and the way they were speaking to us. Honestly, it was so frustrating, I could not get a word in. And the annoying thing is, we never even phoned with the intention of complaining or arguing, we simply just wanted an update on the order but the way we were spoken to and how it was handled was completely wrong and unprofessional. When the delivery driver eventually arrived with our order, he got out the car, never said a word, couldn’t even look me in the eye and handed me the order. Attached is a photo of the ‘chips and cheese’ we received. I had another picture but It’s somehow deleted, but the chips underneath were completely black. Overall, I am completely disappointed with the service provided by this restaurant and their delivery partners.Their attitude was shocking. luckily we were able to get our money back through uber. First and last time ordering...

Had an experience in this place recently, I don't normally post anything negative, sometimes the food can be bad but I get over it. In this case, I have to post because of health and safety reasons. Please read on

Ordered tandoori box, chicken doner wrap and calzone.

Tandoori was happening in the backend so not sure what happened. But the ship keeper was making a wrap infront of me, I stood bit far from the counter, I saw a mouldy wrap thrown into the oven. I was not too sure so I waited close to the counter, he took the wrap out of the oven, I stopped and asked if the wrap is mouldy, he then noticed and said he is going to throw it away, he bought a new bag of wrap and every bit if it mouldy as well. Took the calzone base from the fridge, the dough was pre rolled and it had a lid on it and on some water on the lid. I cancelled both the wrap and the calzone, paid fit the tandoori box and walked out.

I tried the fish tandoori and then some chicken pieces in the tandoori box, I remembered what happened to the wrap and the calzone so I threw away the tandoori box when is it almost 60 percent full. Went through few stomach issues and I was happy that I did not attempted to finish the box.. Just beware and...

Avoid. Ordered fish supper and a half pizza crunchie and was told it would be ready in 5 minutes… went back to the car and wanted to check out the food so had a look at the fish and the batter was disgusting. Was crispy on the outside but mushy and uncooked on the underside and the fish looked dirty like it has been wiped on the floor. Took it back and asked for a refund and was told they couldn’t give me a refund, then was told I would need to wait two hours for the manager to arrive… stood my ground and after a quick phone call gave me a refund.

Glad I took the food back, probably avoided some bad food poisoning. Definitely avoid this place, the atmosphere is weird and the food is disgusting and by the looks of the other reviews either undercooked or burnt. Staff were unprofessional and immature.

There was 1 other customer while I was in, the McDonalds across the road was packed full of people after Rangers Vs Man Utd at Murrayfield.

They need to be shown how to cook chippy food to a basic level, keep the place clean and hygienic and how to act professional and...