La Casa Dalry — Restaurant in City of Edinburgh

Went for lunch early on a Sunday using a discount voucher. Place was dead, we were the only table. Service nice and attentive initially. We order food, some dishes were ok if too greasy (chorizo). The patatas bravas sauce is a watery mess that ruined perfectly good fried potatoes. The chicken wings were supremely bland. We also ordered some tzatziki and what ensued was one of the most bizarre experiences I have ever had in a restaurant… When we were 2/3 done with the tzatziki, my son noticed there was a hair popping out the untouched side of the plate. He proceeded to pull from it as kids do and we found a hair as long as my forearm had been there the whole time. Much to my son’s embarrassment, I asked him to place the hair back to where he found it, aka the tzatziki plate, and call the waiter to let him know. He asked if we would like another portion, and I said no thanks as we were getting ready for dessert and have to leave soon. Now, my tolerance to hair in food is probably higher to most people, but this was one big long hair that would put into question the hygiene practices of this restaurant. Upon finishing my dessert, I ask for the bill and to my surprise we had been charged full price for the “hairy tzatziki” in question, plus a not-so-discretionary service charge it seems. I get up to pay the bill and proceed to politely tell the two waiters that I am not impressed with the way this has been dealt with, and that it’s their choice to either remove the tzatziki or the service charge from the bill, but that I won’t be paying both. And this is where the fun starts…they proceed to tell me that the hair in question did not have any tzatziki on it and that they “don’t know where it came from”. I am now getting agitated and ask them if they are implying that we somehow “planted” a long hair in the cheapest dish that we ordered, which would have meant we deliberately brought it with us since none of us has long hair.

Unbelievably they proceed to double down and continue arguing with me that they don’t have long hair either so it couldn’t be theirs (kitchen perhaps?), so after one of the most ridiculous back and forths of my life, and after I tell them I’m not paying for the optional service charge, they reluctantly remove the tzatziki in question from the bill. In retrospect I should have said at that point that I would not be paying for service anyway after the embarrassment and veiled accusations, but just covered the charge and left.

To management, please send your employees to some basic hygiene and customer service training, if this is your standard of service and your staff feel they can insult customers on an empty restaurant, you may be in for a bit of a surprise or a visit from Gordon...

Unfortunately, it was one of the most disappointing dining experiences I’ve had in a long time. From the moment we walked in, it was clear that customer service was not a priority. The staff seemed more interested in chatting with each other than acknowledging guests. We stood at the entrance for an awkward amount of time before anyone even bothered to greet us or show us to a table.

Once seated, the lack of attentiveness continued. We had to flag someone down just to place our order, and even then, it felt like we were an inconvenience rather than valued customers. No check-ins, no refills, and no effort to make us feel welcome.

As for the food—bland doesn’t even begin to describe it. It lacked any real flavor or seasoning. The experience was made even worse by the beer, which had an off-putting, sour taste that suggested the beer lines hadn’t been cleaned in ages.

Overall was a complete letdown. Poor service, tasteless food, and questionable drink quality make it a place I would not recommend to anyone. There are plenty of other restaurants that actually care about their customers—this is not one of them. Save your time and money and...

Although I visited there for my company event on the end of May, I visited there today on 24th June with my wife for our lunch. Always all staff were very kind and all foods were very good as usual. I love this restaurant. Thank you!

On 26th July 2023, my wife and I visited there. It's been a long time since I visited there. All staffs were very kind as usual and all foods were also very good as usual. We enjoyed very much. We are very much looking forward to visiting again soon. Thank you!

On 30th July, my wife and I visited this restaurant for our lunch. All tapas meals were so good. And all staffs were very kind. We enjoyed very much. Looking forward to visiting again soon. Than you!

We visited at today’s lunch time. Staff are so kind with nice hospitality. Also, the foods were so good. We will return soon again at dinner time. We looked forward to visiting this restaurant since April 2019. Our dream came true...