Nando's Edinburgh - Omni Centre — Restaurant in City of Edinburgh

Not going to lie to you are usually love a cheeky little Nando’s just like everyone else who loves Nando’s usually would.. but this experience was off par. Was greeted by a lovely young man who looked rushed off his feet. I could only feel sorry for him. He explained the menu and how to order and was very attentive, but that’s not where the problem lies.. I placed an order online and I never got my bottomless drink for a good 40 minutes after I placed it… I didn’t explain that I have a train to catch so it be lovely to know if my food was going to be ready soon.. ( even though I can see it, sitting under a hot plate).. the food came about 20 minutes after that and by that time I had to go because otherwise I would’ve missed my train. The food was burnt and it was cold. The portions were terrible compared to other Nando’s I’ve been in. It was when I was leaving I noticed that they were hiring…. It’s not hard to hire people but once you’ve hired them, make sure they know what they’re doing first. Priority, surely should be serving customers getting Customer’s food to them within a decent time.. not walking around like a headless chicken (don’t mind a pun) trying to clear as many tables as possible and clearing up, even though the place didn’t even look that bad in the first place. Also, it’s quite unprofessional for the manager of whatever sort to be arguing with customers because they are annoyed that the food isnt coming out even after an hour… I would return here, but only under a new management team .. it’s clear that they have no clue on what’s going on.

To sum it up. I did end up getting my food, but I had to take it with me when the server shoved it all into boxes and didn’t even apologise, or say anything when...

While the food was standard Nandos, I was highly disappointed by the service and the way we were treated. Went around 7pm, famished, there were several vacant tables with space for 2, but we were still made to wait for over 25 minutes to be seated, while local (specifically white) people in groups of 2 and even larger groups were being seated although they arrived after us. When we were finally seated, we were given a table that had been vacant even BEFORE we arrived. The table itself was a long table that we were made to share with other people although there were single tables for 2 that were vacant at that time. Service was also rather slow and they didn't care to tell us that we had to get our own water (?) And just left glasses at the table.

To me it doesn't seem fair that we pay the same price as any other customer but are treated disproportionately worse. I'm appalled by how low the standards of customer service can stoop in this country. I used to love Nandos but it's going to be a while before I visit one again because this particular experience ruined it for me - it reeked of causal racism and we were made to feel as if we were being done a favour by them doing (less than) the bare...

Nando's aren't thick on the ground so when I come across a branch on my travels it's an occasional treat I look forward to but this branch was a real letdown. The dearest burger on the menu, the sunset or something like that, looked like it had shrunk in the wash! We ordered online from our table and were expecting a breast fillet in our burgers but when it arrived it turned out to be thigh if I remember correctly. On querying this we were shown on the printed menu that the fillet had been replaced but we hadn't used that to order as the print was too small to read, coincidence? On querying the diminutive burger one of our servers informed us we'd chosen the biggest burger on the menu. If that had been true I think the restaurant would have been empty. Some staff training required. We were served by three members of staff throughout or meal. Two of those servers clearly don't know how to interact with customers with their solemn faces but one staff member should how it should be done by being friendly and had an efficient air. Poor quality burger, poor portion size and poor show all...