Coffee#1 Cirencester — Restaurant in Cotswold District

Delicious Caramel Macchiato...explained well by lovely staff member...but coffee & walnut cake was dry & not fresh. Tables were full of dirty plates & cups, I struggled to find a place to put my cup down. Staff member doing her best in a busy shop,but not supported with more staff, to the extent I didn't even want to ask her about WiFi, as she seemed so busy coping alone. Unfortunately I needed to go to the loo & it was really one of the worst I've ever seen. Having travelled throughout Asia & Africa, I felt nauseous with the smell & filthy state of the toilet. Definitely not going back, which is sad, as I'm local & love coffee & would like to support the local shops. Perhaps this is now the 'norm' with more work available than there are people willing to work in UK? Just short staffed,or poorly managed from the top? I wonder...decor was lovely, so there was a high standard at some previous time...such a disappointment. Excellent coffee tho!😄☕ Maybe take aways...

This is a disgustingly unhygienic 🤮 place with the worst customer service in Cirencester. Dirty and uncleared tables, the staff (older gal named Sophie) makes judgements on the customers and sarcastically laughs in your face. If that’s not enough to turn you off, the lavatory is disgustingly dirty with water on the floor and urine and dried excrement on the loo seat. I asked if they had cream tea, and she disrespectfully laughed and said that I have to go to Cornwall for that! I’ve had cream tea in London, Oxford, Tetbury, and Cirencester! Then I asked if I could have milk for my tea, and again she (Sophie) laughed and sarcastically said “ohh wow how unusual..”. This was unequivocally my worst experience in Cirencester. If anyone is looking for a place to have a coffee or afternoon tea, please go somewhere else where the staff...

Used to be good when it opened, but on last visit tables were dirty, service was really slow, unfriendly and bordering on rude - 'Yes?' instead of 'Can I help you?', sarcastic explanation of different sizes of drinks, had to ask for receipt, had to repeat order several times because server wasn't listening, then chatting to other staff. Plus, one of the two main doors is broken and swings wide open - it was cold outside and this made it like a wind tunnel inside. Staff did nothing - all stood around muttering 'only 20 minutes to go' as it was close to closing. At £19.25 for 4 drinks and 4 cakes I expect a LOT better and my Americano was weak and watery to boot. Will reluctantly head back to the bigger chains next time I am in Cirencester as their interiors and service are at least clean...