Black Horse — Restaurant in Cotswold District

Family of 10 arrived at this pub and it seemed friendly and a nice atmosphere. When we ordered food we was told a 45 minute wait, which we was happy to wait. When the food come out parts was missing that we ordered a burger come out rather pink inside. Ordered nachos that was sent back 3 times and still wasn’t correct. Ordered a Mac and chesse which come out with chicken on it! Family member (let’s just say he had no hair) was eating his chips to find a long black hair in his food, we then spoke to the manager that spoke in a horrendous manner, we asked politely asked for a refund where he then became rude and point blankly refused. Children meals came out later and very over cooked. Very much so lack of communication in the kitchen. Meals was altered due to dietary requirements and was still given food the person couldn’t eat, worst case could have been an allergy reaction and worst off could have been a fatality. Over all my experience was absolutely diabolical! Would never recommend this, will be taking this matter further with head quarters and...

Nice town centre pub, great food at reasonable prices for a town centre pub, one of my usual drinking places years ago, pop in more for food these days, still run by Mandy , who remembered me even though rarely in the pub for last 15 years, Bar staff are great, mainly been served by Megan and Sian , both are diamonds and friendly with it, even if it’s busy and they are rushed off their feet,maybe been served by 2 others once or twice and again are friendly , making up a great team, Some days / times it can be quiet , but that’s not necessarily a bad thing , Would readily recommend Only downside Stella no longer served, but many pubs don’t either So I just switch to cider Sometimes when busy there can be a wait, again that is a good sign, that your food is done fresh and not being re heated or worse microwaved to death Been to some places akin to fast food outlet , food out within 10 mins , and taste that matches the quickness / red hot/ bland and dry usually ! I’d rather wait for freshly...

We visited The Black Horse in Cirencester (Cotswolds) for the first time and had a wonderful evening. From the moment we walked in a lovely gentleman behind the bar greeted us and quickly found suitable seating—important as my daughter uses a booth for comfort. Sian, our delightful and attentive server, checked we were happy with the seating and went out of her way to accommodate my daughter’s needs throughout the night.

The atmosphere was warm and welcoming, with friendly locals and a fun quiz night that my brother Fred joined. Although he didn’t win the quiz, he was lucky enough to scoop the snowball draw—a £165 rollover prize—which was the icing on the cake. The food was delicious and the drinks great. Sian’s thoughtful service made the evening especially enjoyable. All in all, a memorable evening with excellent service; we’ll definitely be back. Highly...