Burrito Mama — Restaurant in Cotswold District

The food was absolutely astonishingly lovely. Genuinely some of the best food we’d all eaten!

However, the service let the side down. 4 of us came in for bottomless brunch. I ordered a margarita to start, which was very good. Whenever we’d order drinks it seemed to be a pain to our waitress, who would just walk off after ordering, no acknowledgment of what we’d said. We also caught them rolling their eyes at us, and being overall unpleasant behind our backs. I think they thought we couldn’t see, but it was very obvious.

I circled back to a margarita, and this one had soda water in it. It wasn’t very nice. I asked for my next one to be made without soda water, and she was reluctant to do that since bottomless brunch “didn’t include the nice one”. It was quite a weird statement.

Also we couldn’t have any Prosecco cocktail unless we all had it, because they didn’t want to open a bottle unless we’d drink the whole thing.

We also had to keep going up to order drinks. She told my friend to not come up to order. Which is fine, but then you should make an effort to actually come and check if we’d like another drink. She just never came back to our table after about an hour.

My final margarita came with a tahin rim, not salt as requested. I asked for it to be changed, and she said she didn’t have any salt left. When I questioned it, she took the drink, without saying a word, and moments later came back with the correct drink.

Overall it was quite a weird experience. They seemed to instantly dislike us, and we couldn’t really work out why. We were polite, we were smiling and having fun, and didn’t seem to be disrupting anyone around us.

I would go back, but not for bottomless brunch, as it seems they...

We visited Burrito Mama for the first time, after family recommendations. It was quiet on arrival with only one couple inside eating. We asked for a table for 2 and were told we could dine at a table for 45 minutes before a booking was due to arrive. We were happy with this as we hadn't booked ahead and weren't planning on being out long. The service was prompt and the food came very quickly. The food was delicious and quality was good. We devoured our food and got our bill all within around 30 minutes. I can honestly say I will be visiting again in the near future. My only dislikings were how cramped it felt where i was seated. I was sat at a table right next to the kitchen door & I assume bathroom. When a gentleman went past to use the rest room, i felt very close to him. Also we were very close to the only couple who were also dining at the next table. Just a couple of feet apart, it felt slightly awkward at times. When I finished my meal, I found it difficult to get up from my seat, as it was against the wall and I had no room to move my chair out any. I do suffer with chronic illnesses which in turn affects my mobility. So the cramped seating space was uncomfortable for me. My partner sat opposite me and he had more room to get up as his chair wasn't against anything. I should of probably sat there. All in all I enjoyed myself and would recommend to anyone wanting hearty Mexican food locally. Food prices are reasonable although £2.75 for a tiny bottle of cola or Sprite did seem expensive. However its the same most restaurants. Thank you...

Amazing food. Poor service. We arrived at 2:15pm on a Saturday after having checked that the closing time was 3pm. The restaurant was mostly full with some empty seats at the bar. We asked if we could have the 2 seats at the bar for a quick lunch before getting back to Xmas shopping. There were 2 young ladies behind the counter (in their early 20s) looking very reluctant and hesitant to sit us. Huffing and puffing about how they are closing soon and they want to keep the bar empty. I felt it was quite ridiculous to deny customers 45 minutes before closing time but we were lucky that 2 people left and we could have their table. During the 30 minutes that we were there, we saw and counted a total of 12 people, groups no larger than 3-4 people at a time, being turned away for the same reason. A mother was begging to be seated as her 2 kids were extremely hungry and promised to eat really quick. By this point the restaurant was mostly empty and it was still 30 mins before closing. I am just appalled at the work ethic of the staff at this restaurant. If only the owner knew how many customers were turned away due to the laziness of his/her staff! The food was served very promptly and despite how delicious it tasted, I'm not sure I want to...