After literally just ordering we realised our ‘desserts’ would be brought out at the same time as paninis. Whilst still at the till, I asked could they be brought out after eating and the lady said yes. If this was an issue she should have said no and I’d of just cancelled the pancakes and cookie dough and ordered again later. Which im sure they would not have refused ordering/spending more. We ordered on behalf of our tween daughter/friend who are small and of course will take longer to eat. Whilst still eating we were told pancakes were to be brought out as they’re ‘expecting’ more customers and for it to get busy. Yet no one extra had arrived. I said it would not be a problem if they did serve others first and don’t mind it being late. And despite this, it was still brought out. Spent a lot of money here, and pancakes went cold due to still eating paninis- So it went to waste. I can not see how delaying serving pancakes was a problem to them especially when aware before that check went through to kitchen. I understand this to be a case of them wanting to rush the service so we leave and free up another table to gain more custom. Sad as it’s nicely decorated place. But I’ve been put off from the service. And I definitely feel upset from the money spent here, just to have our food shoved upon us and...
Read moreWe hired Luxe last night for my best friends bridal shower, it was better than I dreamed it would be.
The cost was very reasonable. The venue was PERFECT for a bridal shower - pink, romantic, intimate and super girly.
The food was perfect - delicious baguettes, scones, cakes, macarons, etc. So many of their drinks were included in the £35 per person cost and their drinks are so good. The elderflower was one of the best I've had. Everyone also ordered hot chocolates, included in the price. Lots of people tried cocktails too and loved them, their signature candy floss cocktail went down a treat! Personally, I don't drink but thoroughly enjoyed the Nutella milkshake that I had!
The service all evening was brilliant. Everything was set up when we arrived, despite us running late. The table looked beautiful but we also added our own little decorations too! Staff took drink orders throughout the evening at the table as well as being able to go to the till to order the paid extras.
We even got bags to take the extra food home with us which almost everyone did!
If you're planning an intimate event for you and your female friends, definitely choose Luxe. I couldn't have dreamt a better bridal shower for my best friend, it was...
Read moreA truly beautiful interior. Attracted by this décor, we celebrated our daughter's passed exam. All tables were free, the place was empty, so we could choose the one under the neon sign. In a cheerful atmosphere, we ordered 3x double scoops of ice cream. On the counter there was a price list with a clearly written price: 1 scoop £2.5 2 scoops £4. When after some time I got a confirmation from the bank that I paid £15 (£3 too much) I went to explain it to the seller. It turned out that the price on the counter was old and now it is a new changed price (in fact not displayed anywhere to verify it), the old sign has somehow mystically disappeared. To be honest, I felt cheated, because this is not the way to do business- to advertise the old price and calculate the new one without telling your customer about that (The display showed old price as the seller explained. But is it a really new price ? , because it has not been confirmed anywhere on the display nor menu). It's only £3 difference, but the bad taste remained despite the beautiful interior...
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