Costa Coffee — Restaurant in Coventry

Worst Costa I’ve ever been to. Firstly the machines and countertops were filthy on ordering and that reflected in the taste of the coffee. Myself and my sister were sat near the condiments station and had finished our coffees and having a good old chin wag as you do in a coffee shop. A staff member at the counter kept looking over at us to the point it made us feel uncomfortable and shouted to her colleague, “why do people stay sat talking when they have finished, do they not realise others need to sit down?!” Very obviously aiming the comment at us. As paying customers, we should be able to sit as long as we please without being made to feel unwelcome or uncomfortable. The whole of the cafe were doing the exact same as us yet we felt targeted. I think the store manager needs to invest their time and effort in recruiting more professional and kind staff members who care about good customer service and the maintenance and hygiene of...

It's nice place and obviously the food is like in ever Costa. But today experience with manager Amy left confused., she spoke to me absolutely out of line. When i asked the meal deal after I have paid for coffe. She actually was so rude about it. She confirmed in rude way that she will have to do refund and bla bla bla. Yes, please why is this a problem . Don't need to be rude about it please. Yes I want to safe the £1,20. Please don't be so insulting about it. SHE LOOKED at ME FROM TOP TO BOTTOM £1.20??? Wow but i was just smiling and yes just for £1.20 you will do all trancsation again, what...

Staff shortage - Closed. Website says open. Can we get any companies that operate professionally with good customer service anymore? Too many businesses are STILL using the easy ‘Covid’ excuse.

Seems like poor service, reduced service, no service is continuing well after the pandemic.

Running on minimum staff to save money and create more money for the wealthy shareholders seems to be the business model these days, in return, We the customers, get a slow service, unreliable service, lower standards, but still expected to pay the...