The Old Dairy — Restaurant in East Suffolk

I have been visiting for coffee and cakes for over 2 years, we also have a holiday home that we rent and we do advice our costumers to visit as nice treat. However, we have only ate in once, and it puts us off. As we waited for at least 30 min before anyone made any contact with us, its wasn't busy and there was staff members that saw as but no one thought to tell us or have a note saying that there wasn't table service. Its not the fist time that being the fist one at the queue had to wait for about 15 min to even been acknowledged, 2 members of staff literally chatting without not even looking at you and saying "sorry for the wait" or something. After ordering another 20 min minimum for 2 coffees to take away with again... no apology. I do think that the place has good potential, shame that the staff doesn't seem to be properly trained to deal with costumers with a minimum of politeness. Would not definitely go for a quick bite, by experience...

We’ve been going here regularly ever since they opened and the majority of the time the service is slow unfortunately. yet we have repeatedly gone back because there isn’t anywhere else like it close by. several times have been waiting ridiculous amount of time for just coffee. recent visit we paid and ordered and then were forgot about. then a load of runners showed up and they served them instead of us. didn’t even apologise or offer some kind of incentive to return. its clear the owners have become quite complacent and failed to see the need to improve their service as there hasn’t been any competition locally. the place has the potential of being great but it seems they are focusing more on expanding the business rather than focusing on the basic principles of good service. we won’t be returning anymore, i’d rather go to costa now, just for...

I cannot fault the food or drink, it was delicious. But.. the music was inappropriate! Loud, swearing & offensive! I felt quite uncomfortable with it let alone what the older generation might think! Would not eat in again for that reason. I raised this with a staff member too and the response was 'It's my music today, something different.' And I felt, on the way out the staff were awkward with me as there was a silence.

Edit:

I don't know how to reply to your comment but if you find the derogatory black slang 'N' word acceptable then words fail me. Personally I think the swearing should be cut out like radio edits especially if children enter the cafe and for daytime use. I would have been mortified if my 3 year old was to hear that and repeat it! But each to their own and best of luck with...