Prezzo Italian Restaurant Cheshire Oaks — Restaurant in Ellesmere Port

I have always eaten in this restaurant a long time but unfortunately this time things just went so wrong .. i have always complimented the very attentive staff who have always gone the extra mile to make sure we have been looked after but this time unfortunately it just wasn't the same .im not sure if it's because of new staffing but little things mount up and then the whole evening just feels spoilt . Firstly my favourite pizza calzone has been changed on the menu and mis communication or so it was put down to ruined my meal ...I wanted the veggy option with pepperoni and chicken but when I got my pizza it contained mushrooms and warm rocket which I would never had ordered in a pizza and a pot of cold salsa which used to be served hot so you could pour it over your pizza ...it used to be delicious but no not this time apparently its now served cold ...but who wants a cold salsa to do what with ?eat it with salad ?...im sorry but this has changed for the worst ....the waitress looked defensive when we tried to explain to her the pizza was wrong and said oh you deal with this to another waitress in front of us to the waitress in charge who was really pleasant and offered me another one but to be honest it would have meant my friends meal would have been cold by the time we had got it plus I had eaten enough of it looking for my chicken and pepperoni so no we didn't want that.......then twice we had to ask for the French fries we ordered ..to two different waitresses.they came at the end of the meal ..it was just a catastrophe these things ruin a meal which you have looked forward to ....the senior waitress offered take my pizza off the billl and the late fries ...which we thought was kind of her but the meal just wasn't right at all ....then the next thing ....a lady from behind the bar came over to us explaining why the other waitress was taking a long time with my phone at the till it was because the till had not taken off our bill that we had paid ???....so many things going wrong ruined our night ...then i went to the toilet and the same waitress who was defensive was in there cleaning and said oh im cleaning the toilet so I will leave all my cleaning things in there ...it goes on and on ....we decided to stay for a desert thinking nothing will go wrong here ....but when we asked the lovely new waitress what a desert was she didn't know ...I felt sorry for her because it was her second night in her position as waitress and she really was lovely but management please train your staff .make sure they know the food they are serving and can advise and sell your products in a confident way because this is very important .with my staff I always sat them down and let them try the food on the menu so they were confident in there jobs and could build up a good rapour with customers and explain what the food was they were serving .we always came in to see your last manager we found her pleasant and very caring but found out last night she had left to go to a different area we hope your new staff will understand that constant professionalism and food products are essential..to know what they are serving and to approach you in a caring manner .and no waitress should be on the defensive and not come back to your table and send a new one to handle a situation she should have done and certainly not carry on staring and making us feel uncomfortable because we did in the end and all we came in for was the usual friendly atmosphere that prezzos has always shown us .but last night changed for us...

We went for a rare tea out whilst shopping at cheshire oaks. Everything was lovely great service from the waitress, lovely food, lovely place my childrens favorite chain of restaurants for the pasta 😋 Unfortunately the sides my husband had ordered to go with his burger and extra chips for the kids sat waiting to be served the chef dinged the bell but nobody came. On the third ding of the bell the "manager" went over and started picking up plates of starters not the fries then put them down again and walked over to the computer to do something and just left the food to sit waiting to be served, the chef saw me watching what was happening with the fries so he sent them back to the kitchen as they would of been going cold ! We then said excuse me to the manager as she was getting a bag ready for a takeaway just eat order, we explained the sides hadn't come out the response was "yeah il sort it" no sorry no nothing she then continued to go about her business over at the till and chatting to the waitresses. Another lovely waitress came over and asked if we had finished we explained to her we hadn't had the sides and the manager was rude in her response to us ! She then went over to get the manager and I explained what had happened and that I didn't appriciate her response ! Her answer was she was from Leeds and was just covering ! I advised I didn't care where she was from the attitude and lack of customer service she had provided wasn't acceptable ! She then advised she had already taken the sides off the bill and she was busy in the moment we had spoken to her ! She didn't once apologise which I pointed out to her she asked me to stop shouting which I wasn't, my husband then asked for the bill as he had enough and advised we would go somewhere else for dessert !!! What has happened to customer service ! The fact she was young shouldn't of even come into it why is she a manager with no skills 🤔 Come on Prezzo promote the ones who deserve and are good at the job we certainly won't be returning any time soon ... well at least untill she...

We stopped to enjoy a nice meal but were disappointed. First when we arrived the waitress tried to sit us next to a family with two small children who hadn't been trained how to sit on a chair. She did this to put us in the eyesight of customers walking past to make the place look full. She should have seen as middle aged adults with no child in tow, we wouldn't choose to sit there when there were other free tables. The food came. Basic starters with no garnish. Mine was calamari which had come out of the freezer which I don't have a problem with but it's a restaurant so at least put some effort into the presentation. My drink ran dry. No one came to ask if the starters were ok. When the waitress did eventually ask if I needed a new drink, it was another 15 minutes before she returned saying they couldn't change the barrel. She did give me a bottle on the house instead so that was fair enough. The main came. I had ordered crab and lobster ravioli and my wife had ordered rigatoni ala rusticana. My wife enjoyed hers and I thought it was tasty. Mine however was terrible. I didn't complain because I didn't want any fuss and I didn't want a replacement and sit eating after my wife. I know restaurants want the opportunity to resolve but it is pointless when you then have to eat after whoever you are with. It should just be right first time, everytime. The ravioli was floating in a thin flavourless sauce. It had sundried tomatoes, about four that were flavourful. It had spinach which was wilted to death and awful tasting. The ravioli itself was bland and flavourless. I cut one open and it had a disgusting looking paste in it, that could literally have been anything. It was certainly devoid of any flavour whatsoever. £72 for two starters,two mains a pint of lager and a coke. When the food is bang average with controlled portions and poor service I am going to review. It only scores 2 instead of 1 because my wife's...