Boots — Local services in Great Britain

Well im Gobsmacked. Just been to the hospital for a biopsy and needed a pick up so thought I'd get myself some new makeup so went to boots in Cheshire oaks. Well im absolutely furious to be honest. Asked a girl on a counter for some help as I couldn't see the colour I was after and the 3for2 only had one. The girl refused to help me as its not premium as in she doesn't do the shop floor just her counter. Never heard anything like it in my life. Asked another lady only to be told im with someone and can't help. Then we seen another girl by this time im well angry and she confirmed no just the one in stock on the 3for2 then another girl says they don't do this blusher in this make yet I still have a bit left from a few months back so they obviously do and it was from that boots I purchased it. Never had so much ignorance in one shop and a lack of help. Then I get to the till and thats the icing on the cake as only one cash till and what a nightmare where even the girl didn't seem to understand what to do. Never again and you can stick the vouchers as they can't...

Pretty poor to be honest. I usually shop in boots & find them really helpful. However I just tried to buy piriton for my toddler on our way back from a holiday. Whilst I appreciate we didn’t arrive into store until five to 5, the store is advertised as open until 5. I asked an assistant where I’d find it & was sent to the children’s medication - not there. Asked someone else and was pointed to the allergy section but hastily advised they don’t know if they had children’s as they ran off. I saw it, picked it up and it was a dummy box. Took it to the till where they said it would be in the pharmacy which was shut. Went to put it back and asked an advisor over there why it would be in the pharmacy when it’s on boots shelf and she said it would be behind the till but they can’t get it for me now because it’s 5pm. Really annoying, felt like they were all in a rush to get out rather than do their job until the...

First I have to make clear that this is not a criticism of anyone. We visited on one of the busiest days after Christmas and have to commend all the staff for their patience and hard work. However the soft security tags on some of the items continued to set off the alarms in almost every store in the shopping outlet village that we went in to afterwards. Some of the stores pointed out the fact it was the boots items, they were used to it. It did cause embarrassment as you can imagine. This resulted in one of us having to stand outside and hold the bags while the other went in. Spoilt the day abit. I'm sure it's been mentioned many times before but it really needs to...