River Island — Local services in Great Britain

I purchased a shirt three days ago and went to wear the item and noticed a few marks on the shirt. I went to return the item and exchange for the same shirt as it was one I like. I was advised that marks are not part of their return policy and they would not exchange the item as they would not be able to establish if it was done at home. If I would have dropped something at home surely I would wash the shirt and not try to exchange the item. I was made to feel like a liar and guilty of trying to fraudulently exchange an item by the store manager. The manager went away and left myself and my 8 month pregnant wife standing while she told us she would have to look at the security cameras to see if a mark was visible upon purchase which I had no problem with. After a 25 minute wait I was told the amount of times the assistant had touched the item on the transaction the mark would have been picked up and told I couldn’t have an exchange. I found the whole experience inadequate and not customer friendly. I will be avoiding this store for all future purchases and contacting the ombudsman and customer services to report the...

I started shopping at river island more when topshop closed down and both my mum and I feel like it’s gone downhill, the quality of the clothes aren’t good, things are far too overpriced and the staff are very unwelcoming, rude and stand there talking and laughing that they make it uncomfortable to shop. They also sometimes follow you around the store whilst looking at...

Honestly Im not a fan. I had a £25 voucher to use, I have looked in various RI stores trying to use it up and I was in here about an hr looking for something/anything to spend it on. River island has a plus size section online but never anything in stores above a 14 which is sad. I really wouldnt choose to shop here at all. A lot of it is very pricey...